Key Account Support Administrator

2 weeks ago

East Midlands, United Kingdom Trinity Fire & Security Systems Full time

Key Account Support - Fire & Security Systems Location: Derby Salary: Competitive in industry As a Key Account Support Administrator at Trinity you'll be at the centre of a partnership with a high‑profile national logistics client ensuring their operations run flawlessly. This is a role where organisation communication and problem‑solving translate into visible results for a client whose business keeps the country moving. This role is ideal for someone who enjoys fast‑moving detail‑critical work where every decision has impact. You'll have the support of a skilled team, the opportunity to grow your client management expertise and the satisfaction of knowing your work directly shapes the success of a national operation. The role of Key Account Support Administrator In this role you will be the operational heartbeat for a high‑profile national logistics client owning scheduling coordination and data accuracy so SLAs and compliance land on time first time. You'll work at pace keep stakeholders aligned. What you'll be doing; Client & stakeholder management serve as the primary client contact ensuring clear communication and translating client needs into actionable plans for delivery teams. Planning & scheduling coordinate and track PPMs reactive works permits RAMS and follow‑on actions through to completion. Compliance and portals maintain H&S / compliance portals and ensure all documentation meets contractual and regulatory standards. Reporting & SLAs monitor performance metrics and deliver clear regular reports to clients and internal stakeholders. Continuous improvement identify scheduling bottlenecks data defects and communicate to Contract Manager. Experience required Confident communicator clearly communicate with clients and engineers. Strong organiser with an eye for detail plans ahead triages calmly meets tight deadlines. Service Operations experience working on customer portals and management systems. Computer literate with the MS Office suite. Why you'll love working here A supportive friendly team that values collaboration and clear communication. 23 days holiday (plus bank holidays) Company pension scheme via Royal London Life assurance Access to our Employee Assistance Programme for your wellbeing Equal Opportunities in Practice We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age disability sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships. Security Vetting It is an industry requirement that successful candidates/future employees undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met. Employment Type: Full Time Experience: years Vacancy: 1 #J-18808-Ljbffr

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