Customer Operations Team Leader
2 weeks ago
As an organised individual with a passion to deliver first class customer service, you will be responsible for the day to day management of the Customer Liaison and Call Centre team, by monitoring and improving the quality and efficiency of services delivered to national account customers, through effective technical and people management skills to ensure call volumes and service level agreements are monitored and achieved. The Role Develop objectives for the call centers day‑to‑day activities, monitor and evaluate all phone activity and ensure excellent customer service is delivered at all times Ensure Call Centre Operatives (team of 9) utilise the service management system fully, recording coffee machine location, contact details, opening hours, fault and priority of call Pro‑active approach to managing key accounts via the Customer Liaison team (team of 5) Promote the phone fix trouble shooting process and if no solution is available manage engineer scheduling in collaboration with the planning team Ensure all customer requests and emails are processed in a timely manner adhering to agreed service level agreements Proactively build, manage and motivate your team whilst driving continuous improvement Extract and interpret statistical data and track key performance indicators for your team and key customers Take ownership of problems, make decisions and resolve issues Create daily/monthly reports of customer escalations, analyse trends and share findings with the Service Operations Leadership Team Represent your area of the business and present relevant data/trends in bi‑weekly leadership meetings Analyse and manage resource requirements across the teams, to drive efficiency and maximise resource coverage The Person Call Centre management experience gained in a fast paced technical environment Proven experience of leading teams inclusive of development/coaching, one‑to‑ones and performance management Experience presenting detailed data at a mid‑management level Excellent customer service skills with proven knowledge of evaluation metrics Outstanding communication and interpersonal skills Ability to work under pressure and handle challenging situations Proficient in MS Office and call centre software programmes Flexible approach to work (Required to work 1 in 5 weekends + occasional bank holiday cover) #J-18808-Ljbffr
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Customer Operations Team Leader
7 days ago
Milton Keynes, United Kingdom Motor Insurers' Bureau Full timeJob Role At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last...
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Operations Team Leader
2 weeks ago
Milton Keynes, United Kingdom Smiths News Full timeOperations Team Leader **Night shift - start time 2am-9:30 am, Monday Tuesday days off.** **£30,035 Per annum** **Our reputation as the UK’s largest newspaper and magazine wholesaler speaks for itself. Every day, we serve more than 22,400** **customers from 33 distribution centres across the country. Behind every nightly miracle is a team of dedicated...
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Operations Team Leader
1 week ago
Milton Keynes, United Kingdom Smiths News plc Full timeOperations Team LeaderOperations Team LeaderFull Time - Night Shift£30,025 per annumOur reputation as the UK’s largest newspaper and magazine wholesaler speaks for itself. Every day, we serve more than 22,400 customers from 33 distribution centres across the country. Behind every nightly miracle is a team of dedicated people carrying out more roles than...
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Operations Team Leader
1 week ago
Milton Keynes, United Kingdom Smiths News plc Full timeOperations Team LeaderOperations Team LeaderFull Time - Night Shift£30,025 per annumOur reputation as the UK's largest newspaper and magazine wholesaler speaks for itself. Every day, we serve more than 22,400 customers from 33 distribution centres across the country. Behind every nightly miracle is a team of dedicated people carrying out more roles than you...
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Operations Team Leader
1 week ago
Milton Keynes, United Kingdom Smiths News plc Full timeOperations Team LeaderOperations Team LeaderFull Time - Night Shift£30,025 per annumOur reputation as the UK’s largest newspaper and magazine wholesaler speaks for itself. Every day, we serve more than 22,400 customers from 33 distribution centres across the country. Behind every nightly miracle is a team of dedicated people carrying out more roles than...
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Customer Experience Team Leader
3 days ago
Milton Keynes, United Kingdom 1st Choice Rec Full time**Our Milton Keynes based client is looking for a Customer Experience Team Leader to join them on a full time, permanent basis.** **Position**:Customer Experience Team Leader **Hours**:Monday to Friday, 9am to 5.30pm **Salary**:£30,000 - £35,000 **The job will involve** - Managing the day-to-day workload of your team. - Side by side phone coaching...
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Operations Team Leader
1 week ago
Milton Keynes, United Kingdom Smiths News Full timeFull Time - Night Shift £30,025 per annum Our reputation as the UK’s largest newspaper and magazine wholesaler speaks for itself. Every day, we serve more than 22,400 customers from 33 distribution centres across the country. Behind every nightly miracle is a team of dedicated people carrying out more roles than you realise – we’re the unseen force...
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Customer Service Team Leader
1 day ago
Milton Keynes, United Kingdom 1st Choice Rec Full time**Customer Experience Team Leader - Customer Care (Hybrid working)** - Up to £32,000 - Monday to Friday - Hybrid working (3 days WFH / 2 days in the office) - 9am-5.30pm - 37.5 hours per week As a Customer Experience Team Leader, you will have 2 key focuses in your role: **Operational management**: you will be responsible for resource planning, operational...
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Operations Team Leader
1 week ago
Milton Keynes, United Kingdom Smiths News plc Full timeOperations Team Leader Location: Milton Keynes, England, United Kingdom Base pay range Direct message the job poster from Smiths News plc About the role As Operations Team Leader, you’ll be behind the success of our warehouse operations. Overseeing a dedicated team, you’ll make sure everything runs smoothly, safely and efficiently. You’ll be the person...
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Operations Team Leader
1 week ago
Milton Keynes, Buckinghamshire, United Kingdom Smiths News plc Full timeOperations Team Leader Operations Team Leader Full Time - Night Shift £30,025 per annum Our reputation as the UK's largest newspaper and magazine wholesaler speaks for itself. Every day, we serve more than 22,400 customers from 33 distribution centres across the country. Behind every nightly miracle is a team of dedicated people carrying out more roles than...
