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Service Desk Technician
2 weeks ago
Service Desk Technician - 1st Line / 2nd Line Support Location: Torbay / Hybrid (Max 2 days a week from home, fully in office initially)Salary: £28,000 - £32,000 DOEContract: Permanent, Full-time 25 days holiday + Bank Holidays | Training Opportunities | Flexible Working Environment | Clear Career Progression About the Company Our client is a forward-thinking business supporting organisations across the UK. The Role They are now looking for a 1st Line Support Engineer to join their IT team. You’ll be the first point of contact for technical issues, providing excellent technical support both remotely and on-site. This is a great opportunity for someone eager to grow their career into 2nd Line support and beyond. This role is ideal for candidates with solid 1st Line experience and a willingness to take on more responsibility as they progress into 2nd Line tasks. Training and guidance will be provided to support your career development. What You’ll Do Respond to and resolve IT support requestsvia phone, email, and ticketing system Provide technical support for Windows desktops, laptops, and Microsoft 365 applications Assist with basic network troubleshooting and connectivity issues Escalate complex incidents to 2nd Line or senior engineers Maintain clear and professional communication with clients at all times Support system updates, software installations, and user account management What You’ll Bring Experience in 1st Line IT support or a strong understanding of basic IT troubleshooting Familiarity with Windows OS, Microsoft 365, and fundamental networking concepts Strong problem-solving skills and ability to work independently when required Excellent communication and client-focused attitude Willingness to learn and progress into 2nd Line responsibilities Desirable Extras Certifications such as Microsoft, CompTIA, or ITIL Exposure to Active Directory, Windows Server, or networking devices Interest in virtualisation, cloud technologies, or cyber security What’s on Offer Clear career progression into 2nd Line and eventually 3rd Line roles Training and support towards professional certifications Exposure to diverse technologies and client environments A collaborative, supportive team culture Flexible hybrid working options Whether you’re an experienced 1st Line engineer or ready to step up, this is a fantastic opportunity to develop your IT career in a supportive environment. If you’re proactive, client-focused, and eager to grow, we’d love to hear from you Apply now or get in touch for a confidential discussion. #J-18808-Ljbffr
