Hybrid Complaints Triage

Large Housing Association requires a Complaints Triage and Service Recovery Officer to manage customer dissatisfaction before it escalates to a formal complaint. Responsibilities Act as first point of contact for customers expressing concerns or dissatisfaction, deploying empathy, problem‑solving skills and proactive communication to address their issues....

Large Housing Association requires a Complaints Triage and Service Recovery Officer to manage customer dissatisfaction before it escalates to a formal complaint. Responsibilities: Act as first point of contact for customers who are expressing concerns or dissatisfaction, deploying empathy, problem solving skills and proactive communication to address their...

Overview BDS are currently recruitng for a Complaint Officer to work with a well known Housing Association in the Hammersmith area. Your primary role is to proactively manage customer dissatisfaction before it escalates to a formal complaint. This is a new role in the organisation and you will serve as the first point of contact for customers who are...

BDS are currently recruitng for a Complaint Officer to work with a well known Housing Association in he Hammersmith area. Your primary role is to proactively manage customer dissatisfaction before it escalates to a formal complaint. This is a new role in the organisation and you will serve as the first point of contact for customers who are expressing...

Title: Triage and Research Officer Location: Havering Hours: 9am-5:30pm M-F Salary: £17.54 hour Term: Temporary until 24/03/ with the possibility of extension Are you looking for an exciting opportunity to make a real difference in improving customer experience? Our client is seeking a highly motivated and detail-oriented Triage and Research Officer to join...

A public service organization is looking for a compassionate and motivated Triage Officer in Greater London. The role involves providing crucial support to children and families in need, ensuring effective communication during the triage process, and identifying urgent cases. Candidates should have experience working with vulnerable families and possess...

A regulatory authority is seeking a Complaints Investigation Support Associate to manage and triage complaint cases. This role requires proven organizational and communication skills, along with experience using case management systems. You will work closely with various teams to ensure effective complaint handling and contribute towards process...

Eden Brown are seeking a highly efficient Complaint's Officer to work frontline for a Social Housing Provider The role will be temporary 3-6 months and will be based in Salford once a week and at home the rest of the time working 35 hours per week Key Responsibilities Includes: - Full case management of complaints until resolution, within relevant...

Complaints Investigation Support Associate Division: ComplaintsDepartment: Risk & Compliance Oversight (R&CO) Salary: National (Edinburgh and Leeds) ranging from £31,600 to £39,000 and London from 34,700 to £44,000 (salary offered will be based on skills and experience) This role is graded as: Associate – Level 9 - Regulatory Your recruitment contact is...

Operations Manager (Triage) Location: One Canada Square, LondonDepartment: Case ProgressionSalary: £49,945 - £58,232Hours: 34.75Contract Type: Permanent Role Purpose The role holder will primarily lead and manage the performance of the triage function, ensuring that initial concerns raised against registrants are assessed promptly, proportionately and...