Hub Team Manager

3 days ago

Greater London, United Kingdom B&Q Full time

Permanent Contract – 36.75 hours per week B&Q New Malden, United Kingdom Overview Every day we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. As Hub Team Manager, you will lead the digital fulfilment team, ensuring all home delivery orders are picked, packed and dispatched with accuracy and care to fulfil B&Q’s ambition to make every customer count. What’s the job? A great team needs a great leader and your role as Hub Team Manager is to create a truly inclusive, high‑performing team to deliver an exceptional store‑to‑home service, maximise the customer experience and grow sales. In this role you will: Lead and manage the digital fulfilment team, ensuring all home delivery orders are picked, packed and dispatched with accuracy and care. Maintain pace and quality across all fulfilment processes, aligned to service‑level agreements. Collaborate with the Trading team to build strong daily routines focused on stock availability, order accuracy and timely dispatch. Use data and insight to identify operational opportunities, improve efficiency and reduce errors or missed picks. Qualifications & Key qualities Calm under pressure. Energetic in a fast‑paced environment. Ability to coordinate and lead both internal and external teams, while developing their careers. Comfortable having meaningful discussions about performance. Problem‑solving mindset – enjoy tackling trickier challenges. Benefits Competitive salary up to £41,547.91 per annum (incl. store‑specific allowance) Award‑winning pension scheme Company bonus scheme ShareSave options 6.6 weeks holiday Payroll giving Employee Assistance Programme Shopping discounts Colleague wellbeing benefits We also recognise that wellness means different things to different people, so we offer a range of benefits to help you be at your best. We’re committed to making B&Q more diverse and representative of the communities we serve. If you need recruitment adjustments, please contact recruitment@b-and-q.co.uk. #J-18808-Ljbffr

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