Student Hub Team Leader

Join to apply for the Student Hub Team Leader role at Arden University Salary: £32,500 per annum London weighting: £4,000 per annum Employment type: Permanent Hours per week: 37 Full time Monday - Friday to include up to two evening shifts per week between Monday and Thursday 11:30am - 8pm during semesters. Working hours outside the semester will be usual business hours, Monday to Friday. Reporting into: Campus Manager Department: Student Experience Read the full job description and view our excellent benefits here About Arden University: We are an aspirational and multi‑award‑winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first‑choice university for career‑focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education. There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations. About our Department: The Student Experience team is dedicated to supporting and empowering students throughout their journey at Arden. They provide wellbeing support, academic guidance, career development, and engagement initiatives, ensuring every student feels connected and equipped for success. Our focus on innovation and continuous improvement helps create an inclusive and enriching learning environment. About the Opportunity: As a Team Leader in our Student Hub, you will lead a team who are the primary point of contact for our student body, delivering exceptional customer service to our students. In this key role you will drive exceptional customer care, allocate work, and focus on the professional development of our Student Hub team. You’ll be responsible for training, coaching, and empowering Student Hub Advisors to resolve enquiries promptly and effectively, while handling escalated cases to ensure an exceptional student experience. About You: Significant experience in leading, developing and motivating teams within a customer service environment. A proven ability to manage resources effectively to ensure high levels of satisfaction and service delivery. Excellent organisational skills with the ability to thrive in a fast‑paced and dynamic environment. A focus on empowering your team and getting the best out of them. Excellent data analysis and reporting skills to demonstrate the impact and value of your team’s work. A proactive, solutions‑focused mindset with a commitment to continuous improvement. Experience within the Higher Education sector is desirable but not essential. Why Arden: 30 days holiday + bank holidays on‑top, and even a Christmas closure A generous Aviva pension plan, company contributions starting from 7% SimplyHealth plan option Private Medical Insurance Access to Perkbox benefits Study any Arden course for free, with a discount for all family and friends Plus, other excellent benefits Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education Our Values: Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you. There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. Closing Date: Sunday 14th December We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible. If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access. Equity, Diversity & Inclusion: Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here. As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups. Sponsorship statement: Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points‑based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route. #J-18808-Ljbffr