Customer Assistance Coordinator
2 weeks ago
Job Title – Customer Assistance CoordinatorDepartment – RoadsideLocation – Croydon / Birmingham (Hybrid)Salary – £27,013.60Bonus – £2,045 performance bonusStart Date – 17th November The Role As a Customer Assistance Coordinator, you will support customers requiring roadside assistance, delivering prompt, professional, and compassionate service. You will be part of a dynamic, customer‑focused team that strives to provide a smooth and reassuring experience during stressful situations. Hours & Working Pattern This is a 35‑hour per week position, with shifts scheduled between 7:00 AM and 9:00 PM, Monday through Sunday. The role follows a hybrid working model. All necessary IT equipment will be provided (PC, dual monitors, keyboard, and mouse). You Will Respond to customer calls with professionalism, empathy, and efficiency Proactively manage each assistance case to ensure timely and appropriate service delivery Communicate updates clearly and consistently to customers Work within established call guidelines and procedures to meet quality standards Collaborate with your team and management to drive service excellence About You Strong verbal communication and listening skills Customer‑focused with a calm and solutions‑driven approach Comfortable using multiple systems and managing tasks simultaneously Ability to work flexible hours, including weekends and bank holidays A reliable and professional home working setup Desirable Experience in a customer service, call centre, or emergency services environment Understanding of roadside assistance processes or motor claims Staff Benefits Pension Scheme – Auto‑enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service Private Medical Cover Life Assurance – 4x your annual basic salary Flu Vaccinations & Eye Care Vouchers Free Roadside Assistance – After 6 months’ probation Travel Insurance – At a discounted rate Interest‑Free Season Ticket Loan – After probation 3 Paid Volunteering Days Per Year – After 12 months of service Discounts – On Allianz products and a wide range of retail and lifestyle brands Comprehensive Employee Assistance Programme (EAP) – 24/7 support for wellbeing, legal, and financial matters Recognition & Rewards – For high performance and long service Allianz Partners is an equal opportunity employer. We celebrate a diverse and inclusive workforce and welcome applications regardless of ethnicity, cultural background, age, gender, nationality, religion, disability, or sexual orientation. #J-18808-Ljbffr
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Customer Assistance Coordinator
4 days ago
Birmingham, Birmingham, United Kingdom Allianz Insurance Full time £28,000 - £42,000 per yearJob Title – Customer Assistance CoordinatorDepartment – RoadsideLocation – Croydon/ Birmingham Hybrid Salary – £27,013.60Bonus – £2,045 performance bonusStart Date – 17th NovemberThe Role:As a Customer Assistance Coordinator, you'll play a vital role in supporting customers who require roadside assistance, delivering prompt,...
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Customer Assistance Coordinator
1 week ago
Birmingham, United Kingdom Allianz Partners Full timeJoin to apply for the Customer Assistance Coordinator role at Allianz Partners Job Title: Customer Assistance Coordinator (Part-Time, Evenings & Weekends) Department: Roadside Location: Croydon / Birmingham – Hybrid Hours: 15 hours a week - Salary: £11,577.26 per annum with a bonus of £876.43; 20 hours a week - Salary: £15,436.34 per annum with a bonus...
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Customer Assistance Coordinator
5 days ago
Birmingham, United Kingdom Allianz Full timeOverviewJob Title – Customer Assistance Coordinator | Department – Roadside | Location – Croydon/ Birmingham Hybrid | Salary – £27,013.60 | Bonus – £2,045 performance bonus | Start Date – 17th NovemberHours & Working PatternThis is a 35-hour per week position, with shifts scheduled between 7:00 AM – 21:00 PM, Monday through Sunday. The role...
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Customer Assistance Coordinator
2 weeks ago
Birmingham, Birmingham, United Kingdom AZGROUPPROD Full time £11,500 - £21,500 per yearJob Title: Customer Assistance Coordinator (Part-Time, Evenings & Weekends)Department: RoadsideLocation: Croydon / Birmingham – Hybrid15 hours a week - Salary - £11,577.26 with a bonus of £876.43 per annum 20 hours a week - Salary - £15,436.34 and Bonus £1,168.57 per annum Salary Start Date: 17th NovemberWhy This Role Is Perfect for You:Looking...
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Customer Engagement Coordinator
1 week ago
Birmingham, United Kingdom Platform Housing Group Full timeAt Platform Housing Group we put our customers at the heart of everything we do and we are currently looking for a Customer Engagement Coordinator to join our team. In this role you will provide administrative and business support to the wider Customer Engagement team, acting as a key contact for both our Customer Engagement Officers and customers. **What...
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Customer Support Coordinator
5 days ago
Birmingham, United Kingdom Ishida Europe Ltd Full time**Job no**: 495012 **Work type**: Full time **Location**: Woodgate, Birmingham, United Kingdom **Categories**: Aftersales **Main Purpose of the role** To provide first line support to Ishida Aftersales customer’s, proactive Engineer deployment, processing of customer orders, invoices and enquiries. Manage and process all ERP service processes and service...
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Customer Service Coordinator
7 days ago
Birmingham, United Kingdom Johnson Controls Full time**What you will do** As a National Accounts Programme Coordinator, you will be responsible for coordinating and deploying various national account customer programs, while supporting national accounts sales channels and operational teams to deliver excellent customer service. You will ensure that all tasks are aligned with customer Key Performance...
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Sales and Events Coordinator
1 week ago
Birmingham B EP, United Kingdom Customer First Venue Services Ltd Full time £27,000 per yearCompany Overviewthestudiothestudio provide amazing event spaces across the UK. Great people and great service, delivered in a creative and inspirational environment Our vision is for our customers to say why would we go anywhere else?SummaryWe are seeking an enthusiastic Sales and Events Coordinator to join our dynamic Sales Team at thestudio in Birmingham....
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Customer Experience Coordinator
5 days ago
Birmingham, United Kingdom Wilson Vale Catering Ltd Full timeYou will play a key role in managing guest relations for corporate events, including meet-and-greets for attendees, high-profile dinners, and day delegate functions. This position requires a confident, detail-oriented individual with a passion for hospitality and customer service. **Key Responsibilities**: - Meet and greet of guests, delegates, and clients...
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Customer Coordinator
2 weeks ago
Birmingham, United Kingdom Fortem Solutions Ltd Full time**The Role** Due to rapid growth and continuous success we are currently recruiting for a Customer Service Coordinator to join our team based in our head office in Birmingham. As a Customer Service Coordinator, you will be responsible for supporting the Customer Service Manager in the root cause analysis of compliments and complaints received, to ensure...
