IT Service Desk Analyst
5 days ago
IT Service Desk Analyst Department: IT Employment Type: Full Time Location: Worsley Reporting To: Paul Foster Compensation: £25,000 / year Description As an IT Service Desk Analyst, you will provide 1st line technical support services across the business. This will include ensuring tickets are being raised and organised based on the issue and priority of the ticket. Throughout this, you will have excellent IT customer service communications to keep customers up to date on progress. Key Responsibilities Log incoming support calls and emails received and prioritise accordingly Ensure all owned calls logged are reviewed daily Resolve issues with PCs, printers, mobile phones and in-house software Build desktop and mobile hardware to agreed standard and ensure smooth handover to the customer Work to departmental SLA’s Maintain regular lines of communication with customers and suppliers on all outstanding issues Demonstrate a high level of teamwork to achieve results on 1st time fix Look for proactive resolutions on common issues and faults Offer help and support for all customers. Take time to ensure all customers’ needs are met and strive to exceed customers’ expectation levels through great service Comply with all systems, procedures and processes, so company and customer information is accurate Carry out other tasks and duties when required Deliver support services effectively and efficiently Skills, Knowledge & Expertise Good knowledge of Desktop operating systems, hardware, mobile phone technology, as well as successfully meeting service level agreements A very focused minded individual, able to tackle a problem from different angles and make decisions quickly Strong communication - good written and oral communication skills Excellent interpersonal skills Ability to present ideas in business-friendly and user-friendly language Keen attention to detail Investigative, assessing, and problem-solving abilities Ability to effectively priorities and execute tasks in a high-pressure environment Exceptional customer service Experience working in a team-oriented, collaborative Environment but also able to work independently Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. #J-18808-Ljbffr
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Service Desk Analyst
5 days ago
Manchester, United Kingdom Charles Simon Associates Ltd Full time**Service Desk Analyst - (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Permanent - Hinckley** Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for a fast growing UK wide organisation based in Hinckley. **Location**: Hinckley **Salary**: Up to £30,000...
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Service Desk Analyst
2 weeks ago
Manchester, United Kingdom ClearCourse Full timeCompany description: Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business. Since our inception in 2018, we’ve acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you’ll benefit from the feel of a pioneering...
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IT Service Desk Analyst X 10
3 days ago
Manchester, United Kingdom Adria Solutions Ltd Full timeIT Service Desk Analyst X 10. Our growing client based in Greater Manchester is currently looking for a number of IT Service Desk Analysts. You will ideally have 1-2 years of experience in a helpdesk or IT support role. IT Service Desk Analyst Responsibilities - To provide technical support for the IT functions of the business. - Respond to support...
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Service Desk Analyst
2 weeks ago
Manchester, United Kingdom The University of Manchester Full timeAbout IT ServicesIT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers.The TeamOur IT Support Team provide the University’s staff and students with critical support by telephone, in-person support desk and through...
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Service Desk Analyst
2 weeks ago
Manchester, United Kingdom We build homes for sale or rent across the country Full timeTitle:Service Desk AnalystContract Type:12-month Fixed-Term Contract Full-Time 35 hoursSalary:31000 per annumGrade:6Reporting Office:Manchester TraffordPersona:Office Worker with one day a week working from home *Contractual hours to be worked from reporting officeWorking Pattern:Shifts range from08:00-16:00/ 08:30-16:30/ 09:00-17:00Closing Date:30th...
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Service Desk Analyst
5 days ago
Manchester, United Kingdom Lorien Full time**Service Desk Analyst** **About us** An advanced gaming technology, for the global gambling industry. Creating technology for the future of online gaming. We are ambitious, focus, always cutting through the complexities and deliver flexible, scalable technology and creating the ultimate customer experience. **Job Duties** The day to day operations with the...
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Service Desk Analyst
7 days ago
Manchester, United Kingdom We build homes for sale or rent across the country Full timeTitle : Service Desk Analyst Contract Type : 12-month Fixed-Term Contract Full-Time 35 hours Salary : 31000 per annum Grade : 6 Reporting Office : Manchester Trafford Persona : Office Worker with one day a week working from home Contractual hours to be worked from reporting office Working Pattern : Shifts range from08 : 00-16 : 00 / 08 : 30-16 : 30 / 09 :...
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2nd Line Service Desk Analyst
2 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeWe are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a hybrid service desk analyst, you...
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2nd Line Service Desk Analyst
2 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeWe are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a hybrid service desk analyst, you...
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Help Desk Analyst
2 weeks ago
Manchester, United Kingdom ITECCO Full timeHelp Desk Analyst Manchester Hybrid £25,000 Fixed Term Contact 6 Months - Potential to go Perm! Location: Manchester City Centre My client is a dynamic, forward-thinking employer who provide cutting edge It support for their clientele within the educational sector. They are now on the hunt for a Temporary IT Support engineer to join their technical team...
