Customer Service Coordinator

3 days ago

Chelmsford, United Kingdom Millbrook Group Ltd Full time

OverviewAt Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools, we deliver a transformational service that challenges norms and delivers the very best care experience.We have an exciting opportunity for a Customer Service Coordinator to join the team within our Essex Technology Enabled Care (TEC) Service Centre based in Chelmsford. This is an excellent opportunity where you\'ll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook Healthcare Group work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment.ResponsibilitiesAssist and manage incoming calls and answering any customer queriesCoordinating equipment orders to be delivered, installed and collectedOrder analysis by checking, identifying and reporting any errors made via online ordersProviding telephone and email advice to clinical/social care staff to support effective TEC prescriptionGeneral administration that supports daily activities and dutiesWorking with people experiencing different vulnerabilities.QualificationsExperience in a similar, busy and fast paced customer service environmentRelevant telephone-based customer service experience is preferredGood attention to detail and accuracyPrevious experience of administration, order processing and scheduling of workloadsProfessional and confident manner via telephone and emailCompetent IT skills with Microsoft Office programmes and ability to learn new systemsWhat can we offer you?Monday to Friday 40 hours pw33 days holiday (including bank holidays) plus optional 5 days unpaidCompany Pension SchemeLife AssuranceA rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outletsMillbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.Care and respect for our colleagues and service usersAccountable and proudReady to learn and growEnhance our service users’ livesSocially responsible, ethical and transparentThis role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening. #J-18808-Ljbffr

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