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EMEA Operations and Governance Lead
2 weeks ago
Senior Director of Project Operations Design & Construction - EMEA JLL empowers you to shape a brighter way. JLL and JLL Technologies are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you have deep experience in commercial real estate skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Overview As the Senior Director of Project Operations for Design & Construction in EMEA you will play a vital role overseeing construction project operations processes, tools and controls to ensure efficient execution and delivery of projects across Europe, the Middle East and Africa (EMEA) for our strategic financial services client account. Working within our integrated account delivery team you will ensure operational excellence while maintaining alignment with both JLL’s and JPMCs standards and objectives. This role combines operational expertise with construction knowledge to optimise workflows, implement effective controls and drive continuous improvement across project operations. Key Responsibilities Lead and manage a team of Project Coordinators across EMEA, providing mentorship, guidance, goals and support to foster professional growth and development. Manage resource allocation and optimise workforce deployment across regional projects. Oversee project controls including cost and change management, schedule adherence, risk mitigation, data quality / integrity and compliance with client processes and controls. Develop, implement and maintain operational processes and procedures to standardise construction activities across multiple projects and regions within EMEA. Develop comprehensive risk management strategies while ensuring project compliance with EU regulations and local regulatory requirements to minimise operational exposure. Identify operational bottlenecks and partner with clients to develop solutions to streamline processes. Drive innovative ways of working, constantly seeking new approaches and technologies to enhance project management processes and outcomes. Act as the primary point of escalation for operational issues providing swift resolution to maintain project momentum and client satisfaction. Collaborate closely with the Account Director and client stakeholders to understand business needs and adapt operational approaches accordingly. Coordinate with project teams and vendors across different countries to resolve operational challenges and maintain project momentum. Conduct regular compliance audits and risk assessments across the project portfolio to proactively address potential issues. Build and maintain relationships with clients, understanding their goals and objectives within diverse EMEA markets. Provide expert knowledge and guidance on client processes, tools and technologies to support effective Project Team implementation and daily operations. Coordinate comprehensive new‑hire onboarding, ensuring timely provisioning of systems access, technology and equipment while facilitating thorough training. Implement best practices and innovative solutions that enhance operational delivery. Provide regular operational performance updates to internal and client leadership teams. Champion JLL’s values and culture of collaboration, inclusivity and belonging. Required Qualifications Bachelor’s degree or equivalent in a relevant field (e.g. construction management, engineering, architecture, finance, business). 15 years of experience in construction operations management within EMEA markets. Experience developing and improving operational processes and workflows. Strong analytical skills with ability to interpret data and make data‑driven decisions. Strong leadership and communication skills with the ability to effectively collaborate with cross‑functional teams across multiple countries and cultures. Proficient in project management methodologies and tools with a demonstrated ability to drive process improvements. Strong financial acumen and experience in construction project budgets and financial reporting. Excellent client management skills with the ability to build and maintain long‑term relationships. Exceptional problem‑solving and decision‑making abilities with a focus on delivering innovative solutions. Fluent in English with additional European language skills highly valued. Preferred Qualifications Professional certification in project management (e.g. PMP, PRINCE2, IPMA) or equivalent. LEED, BREEAM or other sustainability certifications. Six Sigma or other process improvement certifications. Demonstrated experience in change management and driving innovation. Experience within the financial services sector in EMEA. Strong understanding of construction processes, methodologies and industry best practices across EMEA markets. Proficiency in project management software and tools common to the European market. Workplace Requirements Flexibility to work across multiple time zones within the EMEA region. Periodic travel may be required, coordinated with the employee’s schedule and planned to accommodate personal commitments and maintain work‑life balance. Hybrid working model with in‑office presence required 4 days per week. May require occasional evening hours to address operational / project issues across different time zones. What We Offer Opportunity to work with a prestigious global financial services client influencing their real‑estate project delivery across EMEA. Career development within JLL’s extensive global network. Collaborative inclusive work environment that values diverse perspectives. Competitive compensation package including performance‑based incentives. Comprehensive benefits including healthcare, retirement plans and wellbeing programmes. Continuous learning and development opportunities. Location On‑site London GBR Employment Details Employment Type: Full‑TimeExperience: YearsVacancy: 1 Equal Employment Opportunity For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here. Contact If you require any changes to the application process, please email or call 44 (0) to contact one of our team members to discuss how to best support you throughout the process. For general recruiting inquiries, please visit our Contact Us page. #J-18808-Ljbffr
