EMEA Operations and Governance Lead

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward. JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to finding a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.Senior Director of Project Operations Design & Construction - EMEAJob OverviewAs the Senior Director of Project Operations for Design & Construction in EMEA you will play a vital role overseeing construction project operations processes tools and controls to ensure efficient execution and delivery of projects across Europe the Middle East and Africa (EMEA) for our strategic financial services client account. Working within our integrated account delivery team you will ensure operational excellence while maintaining alignment with both JLLs and JPMCs standards and objectives. This role combines operational expertise with construction knowledge to optimise workflows implement effective controls and drive continuous improvement across project operations.Key ResponsibilitiesLead and manage a team of Project Coordinators across EMEA providing mentorship guidance goals and support to foster professional growth and developmentManage resource allocation and optimise workforce deployment across regional projectsOversee project controls including cost and change management schedule adherence risk mitigation data quality/integrity and compliance with client processes and controlsDevelop implement and maintain operational processes and procedures to standardise construction activities across multiple projects and regions within EMEADevelop comprehensive risk management strategies while ensuring project compliance with EU regulations and local regulatory requirements to minimise operational exposureIdentify operational bottlenecks and partner with clients to develop solutions to streamline processesDrive innovative ways of working constantly seeking new approaches and technologies to enhance project management processes and outcomesAct as the primary point of escalation for operational issues providing swift resolution to maintain project momentum and client satisfactionCollaborate closely with the Account Director and client stakeholders to understand business needs and adapt operational approaches accordinglyCoordinate with project teams and vendors across different countries to resolve operational challenges and maintain project momentumConduct regular compliance audits and risk assessments across the project portfolio to proactively address potential issuesBuild and maintain relationships with clients understanding their goals and objectives within diverse EMEA marketsProvide expert knowledge and guidance on client processes tools and technologies to support effective Project Team implementation and daily operationsCoordinate comprehensive new hire onboarding ensuring timely provisioning of systems access technology and equipment while facilitating thorough trainingImplement best practices and innovative solutions that enhance operational deliveryProvide regular operational performance updates to internal and client leadership teamsChampion JLLs values and culture of collaboration inclusivity and belongingRequired QualificationsBachelors degree or equivalent in a relevant field (e.g. construction management engineering architecture finance business)15 years of experience in construction operations management within EMEA marketsExperience developing and improving operational processes and workflowsStrong analytical skills with ability to interpret data and make data-driven decisionsStrong leadership and communication skills with the ability to effectively collaborate with cross-functional teams across multiple countries and culturesProficient in project management methodologies and tools with a demonstrated ability to drive process improvementsStrong financial acumen and experience in construction project budgets and financial reportingExcellent client management skills with the ability to build and maintain long-term relationshipsExceptional problem-solving and decision-making abilities with a focus on delivering innovative solutionsFluent in English with additional European language skills highly valuedPreferred QualificationsProfessional certification in project management (e.g. PMP PRINCE2 IPMA) or equivalentLEED BREEAM or other sustainability certificationsSix Sigma or other process improvement certificationsDemonstrated experience in change management and driving innovationExperience within financial services sector in EMEAStrong understanding of construction processes methodologies and industry best practices across EMEA marketsProficiency in project management software and tools common to the European marketWorkplace RequirementsFlexibility to work across multiple time zones within the EMEA regionPeriodic travel may be required coordinated with the employees schedule and planned to accommodate personal commitments and maintain work-life balance.Hybrid working model with in-office presence required at 4 days per weekMay require occasional evening hours to address operational/project issues across different time zonesWhat We OfferOpportunity to work with a prestigious global financial services client influencing their real estate project delivery across EMEACareer development within JLLs extensive global networkCollaborative inclusive work environment that values diverse perspectivesCompetitive compensation package including performance-based incentivesComprehensive benefits including healthcare retirement plans and wellbeing programsContinuous learning and development opportunitiesJoin our team at JLL and embark on an inspiring innovative and optimistic journey toward success in shaping the future of real estate across EMEALocation: On-site London GBRIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table If you require any changes to the application process please email or call 44(0) to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.JLL Privacy NoticeJones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here. Key Skills Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture Employment Type : Full-Time Experience: years Vacancy: 1