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Customer Service Assistant

2 weeks ago

Sidcup, United Kingdom One to One Personnel Full time

Customer Service Assistant

Full-Time | Monday to Friday 9:30am – 6pm | 12-month contract

£25,000PA

Are you passionate about making a difference in people’s lives? Do you thrive in a compassionate, customer-focused environment? Our client is a leading provider of health and social care services across Bexley and neighboring boroughs, is looking for a Customer Service Assistant to join their dedicated team.

About the Role

As a Customer Service Assistant, you’ll be the first point of contact for clients and internal teams. You’ll play a vital role in ensuring smooth communication, accurate data handling, and timely support across the company. This is a rewarding opportunity to contribute to a meaningful cause while developing your skills in a supportive environment.

Key Responsibilities

Handle and monitor customer and internal service requests with empathy and efficiency

Deliver outstanding customer service with compassion and professionalism

Support the Sensory and Direct Payment Team

Maintain accurate records and generate reports and correspondence

Provide general administrative support to the team and management

Uphold excellent filing systems and internal/external relationships

Contribute to continuous improvement within the team and organisation

What We’re Looking For

A customer first mindset with a commitment to service excellence

Strong communication and organisational skills

Compassion, empathy, and sensitivity in all interactions

A proactive, solution-driven approach

Good IT skills and geographical knowledge of the area

A flexible, motivated team player open to new ideas

Why Apply?

Be part of a respected organisation making a real impact

Work in a supportive, values-driven team

Opportunities for personal and professional development

Make a difference every single day

Ready to apply?

Contact Aimee or Julie at One to One Personnel on (phone number removed), or send your CV directly to   or