Manager, Customer Operations

2 weeks ago

East Midlands, United Kingdom FDH Aero Full time

Manager, Customer Operations Join the Manager, Customer Operations role at FDH Aero. Who Are We? FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies. With over 60 years of experience and operating in the Americas, EMEA and APAC, we provide hardware, electrical, consumables and expendables, licensed products and value‑added services to OEM and aftermarket customers worldwide. Named a Best Places to Work in Aviation in 2024, our 1,500+ employees span 14 countries and manage over 650,000 sq ft of inventory space. Why Work Here? At FDH Aero we value service‑first, respect, accountability, open‑mindedness and continuous improvement. We empower our people with competitive benefits, training, mentorship and career development, and we foster a culture of diversity, equity and inclusion. What You'll Do (Responsibilities) Build and maintain strong relationships with aerospace customers Manage Long‑Term Agreements (LTA) and coordinate procurement/replenishment efforts Act as the main point of contact for key accounts, addressing inquiries and concerns promptly Engage regularly with customers to understand needs, provide updates and gather feedback Oversee execution of customer programs from inception to completion Generate KPI data, update forecasts and monitor program timelines, budgets and deliverables Stay informed of industry trends, competitor activities and market conditions; conduct research to identify potential customers and growth opportunities Develop and manage budgets for customer programs and sales initiatives; track expenses and report on financial performance Ensure compliance with industry regulations and standards, including monitoring regulatory changes Lead contract negotiations to secure favorable terms aligned with company goals Monitor customer satisfaction, address issues promptly and enhance the overall customer experience Collaborate with internal teams for seamless delivery and provide training/support to the sales team on customer programs What You Bring (Qualifications & Skills) Bachelor's degree in Business, Sales, Engineering or related field (MBA is a plus) Proven experience in aerospace sales, account management or program management Strong understanding of aerospace products and industry regulations Excellent communication and interpersonal skills Demonstrated ability to develop and maintain strong customer relationships Track record of meeting or exceeding sales targets Strategic thinking and problem‑solving abilities Ability to travel as required FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr

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