Learning Operations Administrator

Captiva Learning is an approved apprenticeship provider that delivers high-quality professional programmes, achieving real impact to apprenticeships and employers. We are transforming professional education by supporting the growth of apprenticeships and lifelong learning to boost productivity and growth across the British economy.Are you driven by supporting others to achieve their career and education goals? In Captiva, we’re obsessed by it.Are you looking for a new role that will stretch you intellectually, yet provide the time and flexibility for your professional growth? In Captiva, we insist on that space.Would you like to join a team of professionals that is revolutionising its industry sector through innovation, collaboration, and excellence? In Captiva, we live those values every single day.In this role you will provide administrative and operational support to the Learning Operations Department.We are offering an exciting opportunity to join us and be part of a journey of continued discovery and growth, supporting learners through our range of groundbreaking apprenticeship programmes.Basic salary up to £30,000Head Office Based – East London (Stratford), Hybrid role after 3-monthsThe CompanyCaptiva Learning is a rising star provider of apprenticeships (RoATP) with a recent Ofsted inspection that is Good in all areas.Captiva is the home to 3 colleges: The National College of Education (NCE), The National Centre for Leadership and Management (NCLM), and Premier Pathways. Collectively, these colleges serve over 2,000 current leadership learners at Level 3, Level 5 and Level 7, and over 1500 alumni.Captiva strives for a more inclusive work environment which attracts a diverse group of applicants and signals our commitment to celebrate and promote diversity. We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnership.If you don’t quite meet the role criteria we’ve identified below, but you like the sound of our company, please don’t hesitate to get in touch to see what other opportunities we can provide for you. We’re always happy to chat to nice peopleThe DepartmentThe Learning Operations Department manages the resources for learners during their journeys with Captiva Learning Ltd. The department is responsible for ensuring that the marking of Level 7 Senior Leader Apprenticeship submissions are completed and recorded in due time whilst ensuring that all compliance and administrative tasks are aligned to our partnership agreement with our University Partnetships. Learning Operations’ also oversee the implementation and the day-to-day management of Captiva’s Virtual Learning Environment (VLE) as well as providing technical and administrative support to learners and Captiva’s Delivery Team.Key Responsibilities:Zoom: Create and distribute zoom links for Live Learning days and workshops, as well as uploading zoom links into the Canvas (VLE) CalendarOrganise and manage break out rooms alongside the Learning Operations Manager (LOM)Provide trouble shooting support to learners and team members during live learning eventsUpdate the Canvas (VLE) Calendar with learning event details and assignment deadlines in accordance with the Delivery CalendarProvide support to the LOM to create new canvas pages, assignment portals and to upload learning contentAdd new learner accounts to Canvas (VLE) and send ‘Getting Started’ instructions to learners before First Days of Learning (FDLs)Monitor, action and file the emails arriving into the Learning Operations inboxSupport learners and team members with new requested Canvas (VLE) log in detailsRespond to (and action) queries relating to learner certificates, graduation dates and change of addresses or surnames.Reporting Support: Collaborate with the LOM and the Delivery Team Managers (DTMs) to provide expected learner submission lists ahead of up-and-coming submission datesTrack submissions, non-submissions, late submissions made during marking windows using Canvas (VLE) and updating the Marking Allocations spreadsheetCollation of cohort final grades/awards with mail merge communications sent to learners when Senior Leader Apprenticeships concludeScheduling: Support the LOM to plan live learning events, assignment submission dates and grade releases in accordance to the Captiva Delivery CalendarAttend meetings with University Partners alongside the LOM to collaborate on the shared Calendars and Administrative tasks.Collaborate with the LOM and DTMs to update Canvas (VLE) content with calendar updates ahead of Live Learning Events or course updatesLearning Resources: Ensure that Learning Resources are uploaded and organised within Captiva’s IP library and Captiva SharePointEdit First Day of Learning videos using Cyberlink Power Director and upload into Canvas (VLE)Upload Learning PowerPoints, Delivery Schedules, Assignment Briefs and Assignment Coversheets into Canvas (VLE)Learner status: Update the Learning Resources Student Mastersheet with learner status updates in conjunction with the DTMs Student TrackerSupport the LOM to monitor and track Mitigating Circumstances requestsWork in conjunction with the LOM, DTMs and MIS Department to ensure that the Student Master sheet, Marking Allocations lists and Canvas learner lists reflect learner status updatesUniversity Partnerships Registrations and Compliance: Send registration lists to Captiva’s University Partners ahead of new cohort entry pointsSupport LOM and the Assessment Team with administrative duties leading up to Exam Boards then Awards and Progression BoardsCreate and upload completed Moderation Sheets into the Shared Captiva/Roehampton SharePointWithdrawals and BILs: Update the Student Master sheet and the Marking Allocations spreadsheet with learner withdrawals and BILs after receiving updates from the MIS DepartmentEnsure that learner withdrawals are deleted from the Canvas (VLE) platformEnsure that learner BILs are suspended from the Canvas (VLE) platform and reinstated upon a return to learningIf you would like to be part of the Captiva Team, please send your CV with a cover letter today.Company Number 06811371. 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