Enterprise Customer Success Manager

Join to apply for the Enterprise Customer Success Manager role at CyberArk. Company DescriptionCyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity—human or machine—across business applications, distributed workforces, hybrid cloud workloads, and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook. Job DescriptionAs an Enterprise Customer Success Manager at CyberArk, you will build key relationships with customers to ensure successful product implementation. You will use outcome‑based reporting and KPIs to demonstrate ROI, partner with sales, SEs and Professional Services to meet customer needs, and serve as a trusted advisor on security best practices. Prior experience with CyberArk solutions or enterprise security management is an advantage. Responsibilities Establish a trusted adviser relationship with customers and drive key relationships Understand CyberArk products and how they address customers’ security concerns Work closely with customers to create, define and review success criteria Conduct quarterly business reviews to ensure successful outcomes from CyberArk solutions Monitor customer support tickets to ensure SLAs are met Track product adoption to ensure high retention rates Define success plans for at‑risk customers and execute in collaboration with functional teams Work closely with sales on contract renewal, upsell, and cross‑sell opportunities Manage complex customer relationships that may span multiple products and regions Qualifications 3+ years in a Customer Success, Sales Engineer, Account Management, or a similar role Excellent communication and interpersonal skills; ability to build relationships at multiple levels and work cross‑organically to deliver best results for customers and CyberArk Experience working with large enterprise customers (Executive level, CXO) Experience building and maintaining relationships to mitigate churn and drive renewals Knowledge of enterprise Directory services (Active Directory, LDAP, Azure, etc.) including support and security operations Strong experience with Windows/Active Directory administration; knowledge of UNIX/Linux and databases Scripting, development, DevOps highly desirable Cloud technologies such as AWS, Azure, GCP a plus Experience installing and supporting enterprise software on Windows and UNIX platforms Understanding of security concepts and the development of security roles within organizations Prior experience with CyberArk Software solutions or relevant experience in enterprise applications, security management, systems management, identity management, and/or policy management solutions, especially in the IAM and SIEM space Fluency in English and native proficiency in German or French Additional Information We are proud to foster a diverse and inclusive workplace, where every individual's unique background, perspective, and contribution is celebrated. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity, or disability. Upon a conditional offer of employment, a comprehensive background check is required as per our internal policy.CyberArk is an equal opportunities employer. If you require special arrangements for the interview, please inform the EMEA Talent Acquisition team so we can accommodate your needs. Location: London, England, United Kingdom #J-18808-Ljbffr