Enterprise Customer Success Manager

Your missionAs an Enterprise Customer Success Manager (ECSM) at Intigriti you will be responsible for managing and growing our strategic enterprise accounts. You will serve as the trusted advisor to our most valuable clients ensuring they achieve maximum value from our platform while driving retention and expansion opportunities. This role requires deep cybersecurity industry knowledge exceptional relationship management skills and the ability to navigate complex enterprise environments.What youll be doingServe as the primary point of contact for a portfolio of strategic enterprise accounts building strong relationships with key stakeholders at multiple levels of the organization.Develop and execute comprehensive success plans for each enterprise client aligning Intigritis solutions with their specific security needs and business objectives.Monitor program health metrics and provide regular strategic reviews with actionable insights to maximize the value clients receive from our platform.Collaborate closely with enterprise clients to define KPIs and measure ROI demonstrating the business impact of our bug bounty programs.Identify expansion opportunities and work with the sales team to develop upsell strategies tailored to each enterprise clients cybersecurity roadmap.Advocate for enterprise client needs within Intigriti in close collaboration with the Product team.Analyse program performance and design initiatives with support of the Engagement Manager.Develop deep understanding of each clients industry-specific security challenges and compliance requirements.Lead strategic quarterly business reviews (QBRs) with executive stakeholders.Mentor junior CSMs and share best practices for enterprise account management.What youll bringEssential5 years of customer success or account management experience with at least 3 years focused on enterprise clients.Proven track record of managing strategic relationships with enterprise organizations.Deep understanding of the cybersecurity landscape vulnerability management and security testing methodologies.Experience with enterprise security programs compliance frameworks (ISO 27001 SOC 2 GDPR etc.) and risk management.Strong business acumen and ability to translate technical concepts into business value for C-level executives.Excellent project management skills with experience managing complex implementation plans.Outstanding communication presentation and negotiation skills.Ability to travel up to 15% of the time to meet with strategic clients.PreferredExperience in bug bounty programs penetration testing or vulnerability management platforms.Background in cybersecurity consulting or professional services.Experience with enterprise security tools and technologies.Certifications such as CISSP CISM or similar security qualifications.Experience with enterprise SaaS platforms and customer success methodologies.What is in it for you Competitive salary and uncapped commission. 26 days of annual leave and Bank Holidays Top-notch Private Healthcare and Health Cash Plan Hybrid working model Initial home office budget 2-month work abroad policy Great training and yearly learning budget Employer pension schemeEnhanced maternity pay Social activities and team outings Referral bonus Employee Assistance Program Great hardware and access to the best tools to be successful in your role Mobile subscription contributionWhy join usHere are some great benefits of joining our team:Cybersecurity is a great place to beThe security industry is fast-paced and continues to grow even during times of economic uncertainty.We provide a clear career path and learning budget to help set you up for success.Join a company thats making a real addition to our sustainability goals we empower ethical hackers from all backgrounds to earn a living.Be yourself Our international team celebrates individuality and places a strong focus on diversity and inclusion.We are theproud winners of theDeloitte Rising Star awardin 2020 and theDeloitte Fast 50 awardin 2021.Were backed by top investors who are enabling us togrow internationally.About usIntigriti is a rapidly expanding global cybersecurity company specializing incrowdsourced security services to help organizations protect themselves from cybercrime.Our industry-leadingbug bounty platform enables companies to tap into our global community of 125000 ethical hackers who use their expertise to find and report vulnerabilities that may otherwise have gone unnoticed.More than 200 organizations including Intel Yahoo and Red Bull trust our platform to reduce the risk of cyber-attacks and data breaches. With cybersecurity becoming an increasingly important issue our complementarysecurity testing services have been designed to help companies of all sizes keep their digital assets secure.Founded in 2016 Intigriti now has a global team of 100 employees spread across our offices in Belgiumand theUnited Kingdomalongside remote based colleagues. With the backing of our recent Series B Funding were planning on taking our growth to the next level.Are you ready to jump onboard the rocket shipRequired Experience:Manager Key Skills SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics Employment Type : Full-Time Experience: years Vacancy: 1