Technical Enablement Consultant

4 days ago

Newcastle upon Tyne, United Kingdom Sage Full time

Sage Newcastle Upon Tyne, England, United Kingdom Job Description In this highly partner‑interactive role, the Consultant will be required to have a profound passion for software technology, continuously expanding their knowledge and maintaining an expert status within a fast‑paced environment. The Sage Centre of Excellence is a dynamic organisation that collaborates closely with partners. The Consultant must be highly motivated, possess a proactive, can‑do attitude, and have an excellent understanding of complex technical activities and comprehensive knowledge of Sage application solutions. The Consultant is a key member of the Centre of Excellence, responsible for providing product enablement, escalation support, pre‑sales advice and support, maintaining and advising on project delivery processes/methodology, and fostering success and collaboration within the Sage community. This is a hybrid role with three days per week in our Newcastle office. Key Responsibilities Maintain a thorough knowledge of the Sage assigned solution configuration and implementation processes to deliver expert enablement to partners. Deliver technical workshops and enablement sessions to partners & peers. Provide second‑line technical implementation support for partners. Create and maintain delivery documentation. Share best‑practice recommendations with partners, ensuring an optimal use of technical configurations. Provide input to Sage Product Development and Product Management. Inform partners of product changes and releases. Requirements Experience / working knowledge of Intacct. Self‑directed and self‑motivated with a demonstrated work ethic and ability to perform under pressure. Ability to gather, analyse and interpret data to support customer requirements while working within fast‑paced timescales. Excellent verbal and written communication skills, with appropriate grammar, style and language to a wide range of people. Relationship management skills, including influencing, managing expectations and dealing with difficult situations. Excellent customer centricity. Benefits Video: https://www.youtube.com/watch?v=TCMtTYUUiuU Generous bonuses and pension scheme: up to 8% matched pension contribution plus 2% top‑up by Sage. 25 days of paid annual leave with an option to buy up to another 5 days. 8 bank holiday days. Paid 5 days yearly to volunteer through Sage Foundation. 50% income protection. Holiday buy and sell. Comprehensive health, dental and vision coverage. Work‑away scheme for up to 10 weeks a year. Ongoing training and professional development. Hybrid working. Healthy Mind app membership. Access to various helpful memberships for finances, health and wellbeing. #J-18808-Ljbffr

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