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Customer Service Coordinator
2 weeks ago
Customer Service Coordinator Stockport UK / Hazel grove Hybrid / Remote Flexibility. About Us Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air fluid energy and medical technologies providing services and solutions to increase industrial productivity and efficiency. Job Summary The Customer Service Coordinator ensures that our customers orders are processed appropriately. They monitor the progress of the order from intake through delivery and may participate in customer follow-up communications to determine quality of product and services provided. Professionalism follow through and attention to details are critical skills for this role. Responsibilities Receive and process orders for the organization Enter orders and associated information such as names addresses and billing information into a database Provide order confirmations to customers Respond to customer inquiries and requests via phone email or chat regarding prices shipping dates and / or any anticipated delays Contact appropriate parties to clarify orders and obtain additional information Verify order information for accuracy and completeness Responds to customer complaints This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice. Basic Qualifications Demonstrated ability to assess customer needs and quality standards Demonstrated time management skills; ability to handle multiple tasks set priorities and meet deadlines Knowledge of CRM software (Sales Logix Sales Force) as well as Microsoft Excel Word and related software applications is preferred for Associate level and required for all other levels Familiarity with ERP systems and the manufacturing environment preferred Ability to speak write and read other languages is a plus Travel & Work Arrangements / Requirements This role offers flexible working arrangements. You will not be required to attend the office every day but you should be located within approximately 1.5 hours commuting distance to allow for occasional onsite meetings collaboration sessions or training. Key Competencies Demonstrated Active Listening skills (attentive understanding not interrupting confirming customer needs) Demonstrated time management skills; ability to handle multiple tasks set priorities and meet deadlines What we Offer annual leave allowance private health care plan pension company shares A dynamic and impactful role within a global leader in engineered containment solutions. A collaborative international work environment with strong team spirit. Opportunities to learn grow and contribute in shaping the future of safe and efficient pharmaceutical manufacturing. Required Experience : IC Key Skills Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing Employment Type: Full-Time Experience: years Vacancy: 1 #J-18808-Ljbffr
