Customer Service Representative
5 days ago
**Customer Service Coordinator**
**Stockport UK**
Hazel Grove/ hybrid
**About Us**
**_ Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency._**
**Job Summary**
The Customer Service Coordinator ensures that our customers’ orders are processed appropriately. They monitor the progress of the order from intake through delivery and may participate in customer follow-up communications to determine quality of product and services provided. Professionalism, follow through, and attention to details are critical skills for this role.
**Responsibilities**
- Receive and process orders for the organization
- Enter orders and associated information, such as names, addresses, and billing information, into a database
- Provide order confirmations to customers
- Contact appropriate parties to clarify orders and obtain additional information
- Verify order information for accuracy and completeness
- Responds to customer complaints
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
**Basic Qualifications**
- Demonstrated ability to assess customer needs and quality standards
- Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines
- Familiarity with ERP systems and the manufacturing environment preferred
- Ability to speak, write, and read other languages is a plus
**Travel & Work Arrangements/Requirements**
Limited travel for annual meeting
**Key Competencies**
- Demonstrated Active Listening skills (attentive, understanding, not interrupting, confirming customer needs)
- Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines
**What we Offer**
- annual leave allowance
- private health care plan
- pension
- company shares
A dynamic and impactful role within a **global leader in engineered containment solutions**. A collaborative, international work environment with strong team spirit. Opportunities to learn, grow, and contribute in shaping the future of **safe and efficient pharmaceutical manufacturing**.
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