Customer Service Coordinator

2 days ago

Stockport, Stockport, United Kingdom Ingersoll Rand Full time

Stockport UK / Hazel grove
Hybrid/Remote Flexibility.

About Us
Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.
Job Summary
The Customer Service Coordinator ensures that our customers' orders are processed appropriately. They monitor the progress of the order from intake through delivery and may participate in customer follow-up communications to determine quality of product and services provided. Professionalism, follow through, and attention to details are critical skills for this role.

Responsibilities

  • Receive and process orders for the organization
  • Enter orders and associated information, such as names, addresses, and billing information, into a database
  • Provide order confirmations to customers
  • Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays
  • Contact appropriate parties to clarify orders and obtain additional information
  • Verify order information for accuracy and completeness
  • Responds to customer complaints
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Basic Qualifications

  • Demonstrated ability to assess customer needs and quality standards
  • Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines
  • Knowledge of CRM software (Sales Logix, Sales Force) as well as Microsoft Excel, Word, and related software applications is preferred for Associate level and required for all other levels
  • Familiarity with ERP systems and the manufacturing environment preferred
  • Ability to speak, write, and read other languages is a plus

Travel & Work Arrangements/Requirements
This role offers flexible working arrangements. You will not be required to attend the office every day, but you should be located within approximately 1.5 hours' commuting distance to allow for occasional on‑site meetings, collaboration sessions, or training.

Key Competencies

  • Demonstrated Active Listening skills (attentive, understanding, not interrupting, confirming customer needs)
  • Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines

What We Offer

  • annual leave allowance
  • private health care plan
  • pension
  • company shares

A dynamic and impactful role within a
global leader in engineered containment solutions
. A collaborative, international work environment with strong team spirit. Opportunities to learn, grow, and contribute in shaping the future of
safe and efficient pharmaceutical manufacturing
.

  • Customer Service Coordinator

    2 days ago

    Stockport, Stockport, United Kingdom irco Full time

    Customer Service Coordinator  Stockport UK  / Hazel groveHybrid/Remote Flexibility.About UsIngersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency. Job SummaryThe Customer Service...

  • Customer Service Advisor

    4 days ago

    Stockport, Stockport, United Kingdom STARK Group Full time £20,000 - £40,000 per year

    Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are.Are you based in the Stockport area? Do you have a passion for working with...

  • Customer Service Administrator

    1 week ago

    Stockport, Stockport, United Kingdom Hunter Douglas UK Full time £20,000 - £40,000 per year

    Are you a fantastic communicator, with excellent customer service skills? Are you ready to take the next step in your career? If so, we want to hear from you An exciting opportunity has arisen for a friendly, driven Customer Service Administrator to join our team.This role is within our Branded Dealer division, specifically within ourApollo Blindsadmin team...

  • Customer Service Advisor

    4 days ago

    Stockport, Stockport, United Kingdom The City Recruiter Full time £23,100 - £30,000 per year

    Customer Service Advisor – Stockport£23,100 + monthly bonuses = £25,000Are you looking for your "big break" in the customer service world?We are on the hunt for those who are working in retail, care, or hospitality, currently dreaming of working in an office environment, one with progression, better work life balance with 1PM early finishes 2 weeks out...

  • Welding Engineer/Coordinator

    2 weeks ago

    Stockport, Stockport, United Kingdom KNDS UK Full time £40,000 - £80,000 per year

    We are currently looking for a Welding Engineer/CoordinatorA Little About UsWith over a century of engineering expertise and innovation, KNDS UK is a renowned world leader in rapidly deployable military bridging systems and a key partner in the UK MoD's Boxer armoured vehicle programme.We are proud of our heritage and our reputation of providing the highest...

  • Customer Service Retention Specialist

    1 week ago

    Stockport, Stockport, United Kingdom Certain Advantage Full time £20,000 - £35,000 per year

    Customer Service Retention Specialist (Complaints)Certain Advantage is hiring for a Customer Service Retention Specialist (Complaints) based in Stockport. The role is a temp to perm role.The CompanyWe're working with a business that's a leading Automotive business in Stockport. If you're looking to be part of a forward-thinking and supportive client that...

  • Logistics Coordinator

    17 hours ago

    Stockport, Stockport, United Kingdom CAF Full time

    ABOUT CAFInnovation is in our DNA - we thrive on pushing boundaries and adapting to new challenges with a flexible approach. Proud to be a global leader, our fast-paced growth provides exciting opportunities for our team and the community.Committed to maintaining trains and trams, our mission is to enhance vehicle safety and reliability. Our ultimate goal is...

  • Logistics Coordinator

    11 hours ago

    Stockport, Stockport, United Kingdom CAF (Construcciones y Auxiliar de Ferrocarriles) Full time

    About CafInnovation is in our DNA - we thrive on pushing boundaries and adapting to new challenges with a flexible approach. Proud to be a global leader, our fast-paced growth provides exciting opportunities for our team and the community.Committed to maintaining trains and trams, our mission is to enhance vehicle safety and reliability. Our ultimate goal is...

  • Utilities Customer Service Representative

    4 days ago

    Stockport, Stockport, United Kingdom Air Utilities Limited Full time £20,000 - £40,000 per year

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelistsResponsibilitiesCommunicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer's...

  • Customer Service Adviser- Member Care

    2 hours ago

    Stockport, Stockport, United Kingdom Vitality Full time

    Team- Customer Service Division, Member CareWorking Pattern-  We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home.  We are...