Performance & Insights Co-Ordinator

Salary: up to £30,000 + Overtime + BenefitsHours: 07:45 – 16:30 (16:15 on Fridays) 9 Day fortnight, enjoy every 2 nd Friday OFF (PAID)Benefits: 25 days holidays + Bank holidays + Holiday Buy Scheme - up to 5 days, Discount Shopping, Gym, Days Out, Extensive Learning & Development opportunities - including opportunities for progression.About EMCOR UK:At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.About the roleJob Purpose:The Performance & Insights Coordinator will play a key role in supporting the Data & Insights team to monitor, measure, and improve contract performance. This role will focus on ensuring adherence to contractual Key Performance Indicators (KPIs) and supporting the development of accurate, timely reporting.The postholder will work closely with the Data Analyst and wider team to identify trends, highlight risks, and contribute to rectification plans that drive service excellence and continuous improvement.What you will do:Support the monitoring of contract performance against agreed KPIs and service levels.Produce accurate, clear, and well-structured performance reports for internal and external stakeholders.Assist in identifying trends and potential areas of underperformance, escalating risks appropriately.Contribute to the preparation of rectification and improvement plans to maintain service standards.Maintain accurate records and ensure data integrity across systems.Provide strong administrative support to the Data & Insights team, ensuring processes are well‑organised and efficient.Support digitisation initiatives, process improvements, and the adoption of new technologies.Collaborate with the wider team to promote a culture of service excellence, data‑driven decision‑making, and continuous improvement.Communicate effectively with colleagues, stakeholders, and clients both verbally and in writing.Who you will be:Previous experience in an administrative, reporting, or performance‑monitoring role.Proficiency with Microsoft Office 365 (particularly Excel, Word, PowerPoint).Proficiency with Microsoft Power BI desirable but not essential.Strong numerical and critical analysis skills.Logical thinker with strong analytical and problem solving skills.Highly organised, with excellent attention to detail.Industry leading maternity & paternity policiesRefer a friend scheme – worth £500 per referralGEMS – Internal recognition scheme with vouchers for Amazon and retail/diningDiscount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown coverBike To Work SchemeHealth cash plan - Benefits covered include optical, physiotherapy and a health & wellbeingAccess to health assessmentsEmployee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries #J-18808-Ljbffr