Quality Assurance Specialist

Quality Assurance Specialist - 12 month FTC We are a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey. We treat everyone as the intelligent professional they are. Our approach is to trust and empower our people to deliver consistently, and enable them to succeed. Diversity is our secret weapon – it’s the sheer breadth of Walkers people that makes us who we are – gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world in which we operate. Overview of role Office : London (50% hybrid required) Duration : 12 month FTC The Quality Assurance (QA) team plays a critical oversight function within the Firm's Compliance department. Their role is to independently assess the client vetting processes in the Business Acceptance and Regulatory Monitoring & Investigations (RM&I) teams and identify individual and systemic trends. The team takes a partnership approach to the Compliance department and is responsible for coaching the Analysts, maintaining relationships with external vendors and enhancing overall quality scores through targeted training. The Quality Assurance Specialist (known internally as the QA SME) will act as the technical lead and knowledge owner for the Firm's newly established QA function. They will bring deep expertise in regulatory expectations, quality frameworks, and assurance methodologies relevant to law firms and the professional services sector. The primary purpose of the role is to assist with designing and embedding the QA framework, build competency and expertise within the QA team, contribute to driving a "quality culture", and provide expert insight to the Compliance leadership team. The role acts as a hands‑on specialist and is crucial in ensuring the Business Acceptance and RM&I teams meet high standards of accuracy, consistency, and alignment with global regulatory requirements. Please be advised this role requires you to be in the office for 50% of the time. Duties, Responsibilities & Person Specification Act as the subject maternity expert on relevant regulatory requirements, e.g., AML, sanctions regimes, etc.) Establish QA standards, scoring criteria, and review templates to ensure consistent assessments across teams. Develop procedures, documentation, and workflows to support QA operations. Train, mentor, and coach the QA team to build technical QA capability. Develop and deliver structured training programmes on QA methodology, regulatory standards, and review techniques. Work with the Senior Quality Assurance Manager to recommend QA processes, systems, and controls, and support with implementing these. Contribute to driving a continuous improvement, learning and quality culture within QA, Business Acceptance, and RM&I teams. Conduct complex, high-risk or escalated QA reviews. Calibrate review assessments across reviewers to ensure consistency and accuracy, eventually training others in calibration techniques. Identify error trends, process gaps or thematic issues and recommend remediations. Work closely with the relevant teams to explain QA findings and provide guidance on remediation, eventually training senior members of the QA team. Champion a "quality culture" through commitment to the team's development to highly competent QA professionals; driving a best‑in‑class service and providing regular and constructive feedback. Ensure QA activities remain aligned with emerging regulatory expectations and best practice. Education, Skills & Experience Significant experience in QA within a compliance, risk, or regulatory function. Preferably in legal, professional, or financial services. Deep knowledge of AML, KYC sanctions, CDD/EDD and related regulatory frameworks across multiple jurisdictions. Demonstrable experience designing QA methodologies, frameworks, or review processes. Proven ability to train, mentor, coach and build capability and performance within a new and developing team. Strong written and verbal communication skills, with a structured, methodical approach. Highly organised with a strong ability to prioritise effectively. Analytical mindset with attention to detail. Excellent interpersonal skills with a proven track record of building collaborative working relationships across a business. Ability to simplify complex regulatory issues to a non-technical audience. Walkers global is an equal opportunity employer. Equality and diversity are key to our global identity and an integral part of our goal to continue being an employer of choice. We are committed to a work environment that supports all individuals irrespective of gender, ethnicity, nationality, race, religion, marital status, age, disability, pregnancy, sexual orientation, gender identity or any other applicable legally protected characteristics. We make every effort to ensure that employment opportunities are open and accessible to all purely on the basis of personal ability. #J-18808-Ljbffr