Interim Quality

2 weeks ago

Newcastle upon Tyne, United Kingdom Age UK North Tyneside Full time

We’re seeking an Interim HR Systems & Process Improvement Lead to drive a major transformation across our People function.

This is a strategic, project-based role — not part of day-to-day HR operations — working closely with our Senior Leadership Team and colleagues in HR, Digital, and Operations. Your objective is to design and implement a modern, efficient, digital-first HR function that enhances employee experience and supports organisational growth.

The length of the fixed-term contract and consultancy days are open to discussion and will depend on the scope identified during the discovery phase.

Details:
Location: Hybrid / Head Office (North Tyneside)
Contract: Fixed Term – 6 to 9 Months (Flexible)
Days: 2–3 Days per Week (Consultancy Basis – Negotiable)
Rate: Competitive Day Rate

Key Responsibilities

HR Systems & Digital Transformation

* Lead the upgrade or implementation of our HRIS, ensuring seamless integration with payroll, finance, and CRM platforms.

* Develop and embed self-service tools and dashboards to improve data visibility and reporting.

* Oversee project delivery from planning to execution, including milestones, risk management, and benefits tracking.

Process Review & Efficiency Improvements

* Conduct a comprehensive review of HR processes (e.g., onboarding, performance management, compliance) to identify automation and efficiency opportunities.

* Recommend and implement streamlined workflows that enhance accuracy, speed, and employee experience.

* Ensure all changes maintain compliance with employment law and regulatory requirements.

Stakeholder Engagement & Project Leadership

* Develop and manage a detailed transformation project plan and present progress updates to the Senior Leadership Team.

* Collaborate with colleagues across HR, IT, Finance, and Operations to ensure smooth implementation and strong stakeholder buy-in.

* Work alongside HR operations staff (without direct line management) to understand pain points and co-create better systems.

Requirements

Essential:

* Degree or equivalent level of education in HR, Business, or related field.

* Significant experience leading HR system implementations or upgrades.

* Proven track record of delivering HR transformation programmes in complex organisations.

* Excellent project management skills, with strong change management and stakeholder engagement experience.

* Deep understanding of HR processes and compliance requirements.

* Strong technical understanding of HRIS platforms and integration with other systems.

* High proficiency in Excel and data analysis tools.

* Ability to communicate complex concepts to non-specialist audiences.

Desirable:

* CIPD qualification or equivalent.

* Experience in the charity, non-profit, or social enterprise sector.

* Familiarity with payroll and finance system integration.

* Project management qualification (e.g., PRINCE2, Agile, PMP).

If this sounds like a role you’d be interested in, please apply below or email the HRTeam for more information

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