Senior Account Manager

Accelerating Life-Changing Solutions to Global Healthcare Challenges The vision unites us through a shared sense of purpose, whatever the role. It speaks to the significant challenges within global healthcare and how we, as one team, can deliver better solutions and outcomes for our partners, patients, and sooner. How we live our vision is defined by the Prime mission: Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals. Collaboration and responsibility to bring together diverse expertise will deliver world-class outcomes. Four core values guide our behaviours every day, whatever your role: Be Brave, Be Human, Be Passionate, Be Exceptional. At Prime these values are integral to who we are. They guide you in your role and support your personal journey to success, shaping culture and supporting vision together as one global team. Role The Senior Account Manager plays a key role in delivering high-quality service to clients through effective account, financial, and project management while supporting strategic growth and operational excellence. The Senior Account Manager oversees multiple client accounts, ensures projects are delivered on time, within budget, and to the highest standard. Responsibilities include managing account performance, leading client communications, maintaining strong client relationships, and supporting strategic account planning and delivery. The Senior Account Manager tracks budgets, forecasts revenues, and contributes to business development by identifying opportunities within existing and new accounts. The role requires strong leadership and people management skills, including mentoring and developing junior team members. The successful candidate will be highly organised, commercially aware, and confident managing complex projects with minimal supervision. With around five to six years of relevant experience, they will demonstrate exceptional client handling, project management, and strategic insight, alongside a strong understanding of the pharmaceutical and medical communications industry. Proactivity, initiative, and excellent communication skills are key, as is the ability to balance commercial objectives with client satisfaction and team collaboration. Requirements 5 - 6 years ‘relevant' experience preferably in a full-service medical communications agency Ability to manage account(s) with little day-to-day input from AD/CSD. Ability to co-ordinate the delivery of multiple projects within account with a high degree of autonomy Strong project management and project delivery skills. Excellent relationship development skills – client handling/networking. Ability to motivate account/project teams. Strategic understanding of project / account objectives and contribution to strategic account planning. Excellent organisational skills, time management and adherence to deadlines. High attention to detail. Good level of written and oral communication skills (including presentation skills) – comfortable dealing with clients/senior company staff. Numeracy skills. Ability to present to clients in business development situations. Strategic insight, judgement and problem solving skills – able to identify issues and resolve them (or make recommendations). Line management / mentoring skills. Good delegation skills. Good working knowledge of company processes, in particular relating to account management, financial management and project delivery. In depth understanding of company's range of products and services. Maintains and expands knowledge in areas of relevance to client – product, company, marketplace, client needs, etc. Established understanding of pharmaceutical industry and medical communications sector. Specialist knowledge in at least 2 business areas. Benefits 33 days annual leave Birthday day off 5% pension contribution Private medical health insurance WORKsmart – allows employees to have flexibility around their start and finish time Hybrid working #J-18808-Ljbffr