Senior Manager, Contact Centre Resource Planning

1 week ago


Wimbledon, United Kingdom Domestic & General Full time

A leading customer service organization is seeking a Contact Centre Resource Planning Senior Manager to lead workforce planning efforts. The role involves developing strategies for staffing and scheduling to meet customer demands while driving operational performance. Ideal candidates will have significant contact centre planning experience and strong analytical skills. This position offers competitive salary, annual leave, and robust benefits, with flexible hybrid working options.
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