Customer Service Advisor

2 weeks ago

Bournemouth, United Kingdom AXA Health Full time

Customer Service Advisor – AXA Health Are you someone with a passion for health and wellbeing who cares about making people feel good? Our customer service colleagues are the face of AXA Health, and we’re expanding our remarkable team. At AXA Health we’re looking for individuals with a ‘Know You Can’ mindset. If you’re a great communicator, a good listener, confident and positive in all that you do, you could fit right in At AXA Health our customer service teams enjoy a friendly, flexible working environment, a competitive starting salary and great benefits. These include a generous holiday allowance, wellbeing support and the opportunity to learn, develop and progress in one of the world’s biggest and most successful global companies. You don’t need prior experience in financial services or insurance, and a degree is not required. Responsibilities You’ll benefit from fully supportive training, which will give you the skills and confidence for your role. Answer calls from people going through various health problems (from physio to cancer treatment) and advise them on their claim. There may be times where you’ll need to decline a customer request. This will involve using judgement to take responsibility for gathering information and finding out answers, putting your customer’s interests at the heart of every decision you make. Working Hours & Shift Pattern Our phone lines are open 8am-8pm Monday to Friday, and 9am-5pm Saturdays and Bank Holidays. We’ll require you to work 37.5 hours a week on a rota basis and compensate you with a generous shift allowance. 37.5 hours a week on a rota basis. Induction & Training Induction Dates: 15th January 2026, 22nd January 2026, 29th January 2026 & 12th February 2026. Providing a Career Development Framework that is reviewed every six months for two years with your manager, giving you clear career progression. Full training and support you need to make a difference, no matter the stage of your career. Once you’re up to speed in your new job, there’s also the chance to study for a professional Chartered Institute of Insurers (CII) qualification, paid for and supported by AXA. What you’ll bring No previous experience is required. If you’re looking to start a career, make a sector change or are looking to enter a head office environment from customer facing or retail environment, we’d love to hear from you Ideally you’ll have a friendly and approachable manner and be a great team player. You’ll have a genuine desire to help others and possess a strong willingness to learn. Excellent organisation and time management skills, you’ll be comfortable managing multiple priorities. Excellent written and verbal communication skills. Benefits Competitive annual salary of up to £26,639 Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private medical cover 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to AXA.Health@reed.com. #J-18808-Ljbffr

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