Customer Success Manager

Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionising how businesses navigate the ever‑changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose‑built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we Don’t worry if you don't check all the boxes – apply anyway We're focused on hiring the right people, not just the "right" CV. It's not about what you've done elsewhere; it's all about what you're capable of doing here. The Work You'll Do As a Customer Success Manager, reporting to the Director of Customer Success, you’ll drive product adoption, retention, and growth by delivering strong business value and cultivating deep, long‑lasting relationships with customers. Your focus will be on strategic account planning, risk mitigation, and ensuring customers derive maximum value from our solutions. More specifically, you will : Act as a proactive advocate for customers within Sovos Build trusted relationships with key customer stakeholders and executive sponsors Drive product adoption and promote usage to maximise business value Deliver quarterly business reviews to track performance and value Identify and eliminate churn risks through ongoing account nurturing Lead customer success planning and lifecycle management Monitor feature usage and drive awareness of new functionalities Analyse adoption trends and customer behaviour to offer tailored support Conduct regular health checks and manage risk mitigation plans Capture and share customer feedback to influence the Sovos product roadmap What We Need From You : 2+ years’ experience in customer success, account management or sales in a SaaS or tech‑driven organization 1+ years managing enterprise‑level accounts Strong communication and crisis management capabilities Familiarity with customer success platforms (e.g., Salesforce, Gainsight) Experience supporting global, multi‑product customers Ability to translate complex technical ideas to business stakeholders Comfortable presenting to senior audiences and facilitating discussions Organised, proactive and highly collaborative mindset Bonus : knowledge of tax compliance or reporting, process improvement What Does Sovos Offer You? The tools to enhance your life – because we want you to enjoy your life inside and outside of work Flexible time‑off Bi‑weekly meeting‑free days Global mentoring programmes Globally recognised learning and development opportunities Competitive Benefits Package – health and dental insurance, life insurance, critical illness cover and wage protection, 30 days holidays (plus bank holidays) Sovos is an equal opportunity employercommitted to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. Company Background Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose‑built for always‑on compliance capabilities, our scalable IT‑driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud‑based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner programme more than 400 strong, Sovos brings to bear an unrivalled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter. #J-18808-Ljbffr