F&B Manager

Join to apply for the F&B Manager role at Locke Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. The role Are you a natural leader? Calm under pressure, with next-level organisational skills? Do you find satisfaction in creating seamless hospitality and memorable experiences? As the lynchpin of the Food and Beverage team, overseeing the F&B team and reporting to the General Manager you’ll make sure guests feel genuinely special - from the moment they book to the moment they leave our F&B spaces. Responsibilities Service Delivery Take responsibility for understanding and meeting and exceeding your quality objectives and KPIs. Be an SME in your required area and look to help create a knowledge culture in F&B. Ensure that you are fully conversant with relevant company policies, SOP’s, processes and operations, products, brands, promotions and services. When needed, take escalations and support the team; be responsible for answering telephone, emails and resolving any issues in a professional manner, in keeping with each brand approach. Follow edyn policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied. Log and manage complaints in line with the edyn complaints procedure; where possible provide solutions and alternatives within timeframes and follow up. Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed SLAs. Operational Excellence & Guest Experience Ensure seamless daily operations, balancing efficiency with high service standards. Lead and mentor F&B Head Hosts & Kitchen team and drive a strong service culture maintaining brand reputation. Oversee guest satisfaction - seek feedback and implement satisfaction systems to continuously improve service delivery. Implement relevant cost control measures while maintaining a premium guest experience. Team work Understand and embody the edyn values. Constructively challenge, question, seek to improve, evolve and be human. Contribute to a strong community spirit. Be objective, fair, ethical, and consistent. Financial F&B Accountability Full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded. Drive cost efficiency across all departments while maintaining quality and service standards. Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities. Ensure compliance with all financial, legal, and regulatory requirements. People Leadership & Performance Management Inspire, coach, and develop a high-performing team. Champion a culture of accountability, empowerment, and continuous improvement. Foster a culture of engagement, retention, and professional development. Requirements Experience & Education A bachelor’s degree in Hospitality Management, Business Administration, or a related field is desirable. Relevant experience in food and beverage management, with a minimum of 2 years in a similar role. Experience within the F&B industry is crucial, with a focus on taking on increasing levels of responsibility over time. An understanding of food and beverage menu items, including wine, spirits, and cocktails, is desired. Experience with financial management and budget controls is useful for managing costs and ensuring profitability. A track record of providing exceptional customer service and building positive guest experiences. Experience leading and managing teams, including training, development, and performance management. Skills The ability to motivate and supervise staff, delegate tasks, and make effective decisions. Leading service from the front. Excellent people management skills, with a proven track record of developing teams. Advanced knowledge of food and beverage systems and service delivery. Strong analytical, decision-making, and problem‑solving abilities. Ability to drive operational efficiency while maintaining high guest satisfaction levels. Strong communication and negotiation skills. Proficiency in hospitality POS technology systems, inventory management, stock ordering and reporting software. Senior level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industry Restaurants Referrals increase your chances of interviewing at Locke Hotels by 2x #J-18808-Ljbffr