Casual F&b Supervisor

**About LEGENDS & ASM GLOBAL**

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions - from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centres and theatres.

Our organisation is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen

**The Venue**

Since opening its doors in 1997, the AO Arena has welcomed over 30 million guests and thousands of World-renowned artists. It has played a vital role in shaping Manchester’s music scene and has supported artists from backrooms to the main stage. With its £ 50 million redevelopment, the new look of the AO Arena will attract more artists and fans for many years to come.

Made in Manchester, Made for Manchester.

**What we offer**:

- Competitive Rate of Pay
- Flexible working arrangements
- you can choose your shift pattern to work around your other commitments improving your work-life balance.
- Paid every 2 weeks for the shifts you have worked.
- First class training from our F&B Academy

**About The Role**

The F&B Retail Supervisor is responsible for overseeing the daily operations of the food and beverage service areas to our general admission customers ensuring smooth operations and high-quality guest experiences. This includes managing staff, maintaining service standards, coordinating with kitchen and front-of-house teams, and ensuring compliance with safety and hygiene regulations.
- Key Responsibilities:_
- Supervise and lead a team of servers, bartenders, and other F&B staff to provide excellent customer service.
- Assign daily tasks and ensure proper workflow during service hours.
- Provide ongoing training, support, and performance feedback to team members.
- Ensure staff always maintains professionalism and positive attitudes.
- Ensure guest satisfaction by monitoring the service quality and responding to any concerns or complaints in a timely and professional manner.
- Assist in the preparation and delivery of special events, banquets, or promotions as needed.
- Handle guest inquiries, provide recommendations, and ensure an outstanding dining experience.
- Coordinate between the kitchen and service staff to ensure food and beverage orders are prepared and served promptly.
- Maintain accurate inventory records and ensure that stock levels are managed effectively.
- Monitor and control food and beverage costs, including portion control, wastage, and pricing.
- Ensure compliance with all health and safety regulations, including food handling, sanitation, and hygiene standards.
- Prepare and submit reports regarding sales, inventory, staffing, and other relevant metrics.
- Assist in the recruitment and scheduling of F&B staff.
- Participate in monthly and weekly team meetings, discussing feedback, ideas for improvement, and operational updates.
- Using a cashless EPOS system to take orders and process payments securely, and process orders promptly.

**About You**:

- Proven experience (2-3 years) in the food and beverage industry, preferably in a supervisory role.
- Experience in customer service, handling customer complaints, and resolving issues effectively.
- Strong leadership and interpersonal skills with the ability to motivate and guide a team.
- Excellent communication skills (verbal and written).
- In-depth knowledge of F&B operations, including service standards, health regulations, and inventory management.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Availability to work flexible hours, including evenings, weekends, and public holidays as required.

**Inclusive Workplace**

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.