Head of Front Office

The Front Office and Digital Guild defines and drives the capabilities needed to design, deliver, and evolve digital and customer-facing solutions. The Guild brings together talent across digital, user experience, portals, customer journeys, and front-office tooling to enable a product-aligned operating model, maintain high customer impact, and foster a culture of collaboration and continuous improvement. As Head of Front Office and Digital Guild, you’ll lead the strategy and execution for the guild in AXA UKI. You’ll shape the guild’s vision, structure, and operating model; oversee workforce planning, capability development, and budget; and champion engineering excellence, customer‑first thinking, and cross‑functional delivery at scale. You’ll also cultivate a vibrant, connected community of professionals across digital channels and front‑office platforms. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you’ll be doing: Define the vision, structure, and operating model for the Front Office and Digital Guild in line with AXA’s strategic technology goals. Lead workforce planning, recruitment, and onboarding to build a high‑performing, diverse, and future‑ready guild. Manage clear career pathways, learning programmes, and development plans for guild members. Oversee resource allocation, ensuring the right skills are deployed to initiatives while managing capacity across domains. Build a strong community identity within the guild, promoting collaboration, engagement, and continuous improvement. Act as a technical leader across digital and front‑office platforms, championing innovation, engineering best practices, and customer‑first thinking. Define and maintain knowledge management practices to share reusable components, patterns, and lessons learned. Own the guild’s budget and resource plans, ensuring investments align to capability development and delivery needs. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply. What you’ll bring: Extensive experience across digital, customer‑facing technology, or front‑office platforms, with leadership experience in complex, cross‑functional environments. Proven ability to build and lead capability teams across technology, design, or delivery domains. Strong knowledge of digital channels, customer experience platforms, front‑office tooling, and integration with core systems. Skilled in workforce planning, capacity management, and resource modelling. Experience creating and managing development frameworks, learning pathways, and coaching programmes. Effective communicator and collaborator, with a track record of stakeholder engagement across business and IT. Comfortable managing budgets, influencing resource decisions, and advocating for investment in people and capability. Passionate about community building, knowledge sharing, and cultivating a culture of continuous learning and improvement. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary dependent on experience Annual company & performance‑based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private medical cover 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts #LI‑Hybrid To apply, click on the ‘apply for this job’ button; you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to daniel.harrison@axa‑uk.co.uk. Who we are: AXA UK Support Functions power AXA’s three customer‑facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence. #J-18808-Ljbffr