Project Service Lead

Job summaryABL Health have expanded the Gloucestershire integrated healthy lifestyle service with a new Tobacco Dependency Outreach Service, commissioned by Gloucestershire County Council. This transformative service seeks to work collaboratively with communities to transform the lives of the local population. The service will support residents to help them stop smoking and improve their wellbeing all embedded in sustainable behaviour change.Main duties of the jobLeadership & Quality ImprovementLead a team of stop smoking specialists and an administrator to deliver tobacco dependency support to priority communities across Gloucestershire.Provide day-to-day supervision, performance management, and professional development, ensuring high standards through audits, observations, and reflective practice.Drive quality improvement, support governance processes, and produce reports highlighting service effectiveness and recommended actions.Service Development & Operational ManagementCoordinate and manage all aspects of the Tobacco Dependency Outreach Service, ensuring KPIs are met and workloads are planned efficiently.Collaborate with the professional stop smoking lead to embed best practice, maintain accurate client records, monitor outcomes, and use feedback to refine service delivery.Support service promotion and communication to increase awareness and referrals.Stakeholder Engagement & Partnership WorkingWork with key stakeholders across community, primary, and secondary care to maintain seamless referral pathways and feedback processes.Deliver brief stop smoking advice training, contribute to integrated care and community campaigns, and represent the service professionally at meetings, events, and partnership activities to strengthen collaboration and service reach.About usABL is an exciting fast-growing community health organisation. ABL is an experienced, CQC registered, provider of community health services. As an organisation we are passionate about delivering evidence based, innovative, effective and relevant health care services in partnership with individuals, communities and stakeholders.DetailsDate posted: 02 December 2025Pay scheme: OtherSalary: £32,000 to £36,000 a year Pro rata part timeContract: PermanentWorking pattern: Part-time, Flexible workingReference number: E0343-25-0018abl828Job locations: Suite 3D Third Floor Eastgate House 121-131 Eastgate Street, Gloucester, GL1 1PXJob responsibilitiesABL Health have expanded the Gloucestershire integrated healthy lifestyle service with a new Tobacco Dependency Outreach Service, commissioned by Gloucestershire County Council. This transformative service seeks to work collaboratively with communities to transform the lives of the local population. The service will support residents to help them stop smoking and improve their wellbeing - all embedded in sustainable behaviour change.Specifically, you will lead a team of stop smoking specialist practitioners to provide targeted, flexible, bespoke tobacco dependency support, with a focus on priority cohorts where smoking prevalence is high but engagement with the Healthy Lifestyle Service in Gloucestershire is low. The priority cohorts you will be supporting are:LGBTQIA+ and other priority groupsSocial Housing and Polish CommunitySubstance misuse, homelessness and temporary accommodationThis is a leadership role where the post holder will have a real influence on the clinical and operational excellence of the service. Working with the engagement lead, the post holder will create strong partnerships with community groups and organisations to deliver tobacco dependency services in a bespoke manner, based on the requirements of each cohort. You will also work proactively with secondary care and primary care settings and will support stop smoking specialist practitioners to deliver outcomes that benefit clients referred to the service.Main Duties and ResponsibilitiesLeadership & Quality ImprovementLead a team of stop smoking specialist advisors and an administrator to deliver tobacco dependency support to priority community groups across Gloucestershire providing day to day supervision, performance management and professional support.Develop and coordinate the Tobacco Dependency Outreach Service team to ensure delivery of high-quality, evidence-based interventions to priority groups across Gloucestershire.Support staff through regular audits, observations, and development planning to maintain high standards of smoking cessation/tobacco dependency practice and to inform service development plans.Provide strong practice leadership aligned with the organisations values, modelling best practice and promoting reflective practice and continuous improvement.Drive quality improvement and contribute to the overall objectives of the Gloucestershire service.Support governance processes to ensure the service remains safe, caring, effective, responsive and well-led in accordance with ABL Health internal standards.Produce high-quality reports that showcase effectiveness, highlight trends, and recommend actions to improve performance.Service Development & Operational ManagementLead on internal performance review boards to monitor the service for continued improvementLead on service planning, development, implementation, and coordination of all elements of the Tobacco Dependency Outreach Service.Work collaboratively with the ABL Health Professional stop smoking lead to embed best practice into the Tobacco Dependency Outreach Service.Ensure key performance indicators (KPIs) are met, providing regular updates to the Head of Service.Work effectively with the data team to ensure service data demonstrates clear and measurable outcomes.Plan and organise workloads efficiently to meet service priorities and deadlines.Ensure robust, accurate, and timely client records are always maintained.Use reflection, feedback, and evaluation to continually refine and improve the Tobacco Dependency Outreach Service.Support the promotion and communication of the Tobacco Dependency Outreach Service to increase referrals and awareness.Stakeholder Engagement & Partnership WorkingProvide very brief stop smoking advice training to appropriate professionals and stakeholders to strengthen service delivery and collaborative working across GloucestershireWork collaboratively with key stakeholders across community, primary care, and secondary care settings to ensure seamless referral pathways and effective referral feedback processes.Participate in multidisciplinary meetings as required, providing specialist input to support integrated care.Build strategic relationships that help increase referrals, improve communication, and strengthen service reach.Contribute to wider service campaigns, community engagement, and social value initiatives.Promote the service externally and represent it professionally at events, meetings, and partnership activities.Standards & ComplianceThe information governance, health & safety, safeguarding, smoke free, training, and equality/diversity sections outline mandatory expectations and policies for all employees. Compliance with GDPR, Data Protection Act 2018, Freedom of Information Act 2000, Health & Safety at Work Act 1974, safeguarding policies, and related organisational standards is required. The range of duties is indicative and may be modified to meet service demands. #J-18808-Ljbffr