Senior Account Manager

2 weeks ago

United Kingdom Cooneen By Design Ltd Full time

We have an opportunity for a Senior Account Manager to join the team at Cooneen at Work, Fivemiletown on a permanent basis. The successful person will be managing the Contract and Account Management Team to ensure that current contracts are maximised in terms of sales and margin, contractual KPIs and SLAs are met, customer service and satisfaction targets are achieved and contracts retained.

Responsibilities

  • Be the Cooneen values champion and direct the commercial team to live by the business values.
  • Maximise contribution and minimising risk within your business area.
  • Set and ensuring achievement of sales and gross margin targets for existing contracts and existing accounts in their allocated business area.
  • Preparation, submission, and control of overhead budget.
  • Establish excellent relationships with key decision makers in the customer base and encourage and facilitate the Account team to achieve the same with their contacts.
  • Managing the delivery of all contractual requirements, SLAs and KPIs for existing and new contracts in their allocated business area.
  • Ensure that any customer complaints and issues escalated from the AMs are resolved correctly and any corrective actions required are implemented.
  • Set KPIs and objectives for each member of the team in line with the company and group values. Monitor performance against these objectives and take action to address variances as appropriate.
  • Constantly challenge and empower the Account Management team to derive maximum commercial value/sales from existing accounts, either through value engineering, cross selling or up selling or cost efficiencies during the lifetime of the contract.
  • In conjunction with the Account Managers, oversee account review meetings with your client accounts to ensure they are being serviced to the required level and proactive, developmental, innovative action plans are in place for each account.
  • Produce management reports on a weekly and monthly basis as requested. Produce a weekly update for submission to the Senior Contracts Manager.
  • This is not an exhaustive list of all responsibilities. The successful job holder will be expected to perform varying tasks as required by their line manager & the overall objectives of the organisation.

Reward

At the Cooneen Group, we focus on the wellbeing of our employees. In addition to a competitive rate of pay and work within a modern and comfortable environment, you'll receive a generous 35 days annual leave, private healthcare cash plan for you and your dependents, and lunchtime finish on Fridays. Facilities at our include a subsidized canteen, where complimentary fresh fruit, tea, coffee and filtered water are provided each day. Other benefits include employee assistance program, Royal London pension, paid refer a friend scheme, and employee social club.

Requirements

Essential

  • Proven experience in a similar Accounts Management role in a business to business capacity.
  • Team Management Experience
  • Proficient in the use of full Microsoft Office suite to include Excel and PowerPoint
  • Ability to review and analyse reports for forecasting and performance management.

Desirable

  • Demonstratable experience in an office environment within a manufacturing, construction or retail business
  • Experience in producing Excel worksheet-based Reports
  • Experience in manufacturing, Critical Paths, production scheduling, order management
  • Experience of dealing with customers, both remotely (via phone and email) and in person
  • Qualification, ideally in a business, manufacturing or construction related discipline

About The Cooneen Group

Cooneen Group is one of the largest and most diversified garment manufacturers in Europe. We are a successful, stable group of companies operating in a range of clothing markets globally. Our group is comprised of over 250 employees employed across 4 individual companies bringing innovative design, excellent customer service, and strong, stable supply chains in order to meet and exceed customers expectations. Each business unit focuses on delivering outstanding garment solutions for clients with very specific garment requirements.

The Cooneen Group is an Equal Opportunities Employer

We reserve the right to enhance criteria on shortlisting

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