Dental Receptionist

Come and joinour amazing team in our state-of-the-art dental facility and truly make adifference to the local people in Suffolk and North-East Essex. The Universityof Suffolk Dental CIC represents a step-change in dental care in Suffolk andNorth-East Essex, and we are looking for an experienced Dental Receptionist tojoin our team on a full-time basis. We welcomeapplications from organised, adaptable, and friendly individuals who can remaincalm and professional and help us to provide a high level of customer servicein a fast-paced environment. This is a full-time position 37.5 hours per week, Fixed-term for one year. Main duties of the job Welcoming and receiving service users and their carers into the dental service Dealing with telephone and face-to-face enquires about the dental service in a professional and empathetic manner Booking, rescheduling, and amending appointments for service users, which will include direct face-to-face and telephone contact Offering regular updates to service users waiting and where appropriate, explaining any reason for the delay in being seen Explaining NHS service user charges using professional judgement and empathy when there may be barriers to understanding Providing advice and information to service users and or carers, ensuring that leaflets and all information presented is current Collaborating with the dental team, senior management, and wider colleagues to maintain the effective running of the dental service Requirements Experience working in a dental setting (dental nurse or receptionist) Personable, highly motivated, flexible, dependable, and organised Ability to keep calm and professional in a fast-paced environment Strong teamwork ability with an enthusiastic attitude About us We are an innovative DentalSocial Enterprise and a unique partnership between the University of Suffolkand Suffolk and North-East Essex Integrated Care Board that really wants tomake a different to people through the delivery of accessible NHS dental care. Weare a purpose-led and values driven organisation. Our mission is clear; we arehere to deliver ordinary dental care with extraordinary care. We care about thewellbeing of our staff and offer a flexible suite of benefits. These include: Generous annual leave entitlement Opportunities for professional development andCPD Uniform Supportive and collaborative work environment Flexible working arrangements to suit work-lifebalance Job responsibilities For moreinformation, please see job description attached. We recommend that you apply as soon as possible, even if theclosing date is in the future. Applicationsreceived may be reviewed before the closing date and should we receive a highnumber of applications for this post, or high-quality applications whichdemonstrate suitability, we reserve the right to close the vacancy early. We may holdinterviews as and when applications are received, and we reserve the right tooffer to a candidate prior to the closing date. Person Specification Education and Qualifications Educated to NVQ level 3 / A Level standard or equivalent professional qualifications Customer Service Training Programme or equivalent Knowledge of sterilisation procedures Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. University of Suffolk Dental CIC, James Hehir Building £24,937 to £26,598 a yearDepending on experience Contract Fixed term Duration 1 years Working pattern Full-time Reference number AC1456028IpsDR Job locations University of Suffolk Dental CIC, James Hehir Building #J-18808-Ljbffr