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Insurance Account Handler

2 weeks ago

Guildford, United Kingdom Hays Specialist Recruitment Limited Full time

Exciting opportunity with a leading broker for an Account Handler.
Are you happy to help, ensure clients are well taken care of and professional beyond measure?
We're seeking an expert and knowledgeable Account Handler to join our client. Working in a fast paced and dynamic environment providing outstanding support to the Account Executives. Servicing your client accounts during the renewals process; admin, presentations,negotiating premiums and managing all paperwork. It's a varied and busy role, but one that will also broaden your expertise.
Your new role:

- Working in partnership with our Account Executives, to deliver the needs of your clients. First class interpersonal skills, dedicated to customer happiness and aware of maximising opportunities are critical to your success.
- Build renewals documents, reports, balancing the mid-term adjustments and crafting new quotes for customers. A high attention to detail is essential when dealing with this much information.
- Ensure client details are recorded accurately and entered onto the system quickly; this allows us to keep all client records accurate for audit purposes.
- Provide cover by renewal date to meet your client needs. Being organised, efficient and dedicated to your clients means you handle all of this on their behalf.
- Assist your clients with queries daily, confirm cover with the insurers, process policies and chase up outstanding documentation when required.
- Manage all account queries and credit control matters, highlighting any concerns to account managers on time.
- Prepare underwriting information for presentations to insurers. Design and deliver presentations as required
- Follow up on new and existing renewal business quotations

Your Skills, Experience and Qualifications:

- Cert CII qualified, having worked to targets within a regulated, measurable framework and achieved SLA's.
- Worked in teams servicing both clients and colleagues; with excellent customer service skills and the ability to negotiate hard.
- Evidence your strong rapport-building skills and excellent communication skills.
- Risk aware with strong planning and analytical skills With attention to detail and dedicated customer service focus, you're a true asset to the team. Eligible to work in the UK

**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.