Enquiry Handler

**Sales & Enquiry Handler**

**Guildford Hospital**

Permanent | Full Time

Up to £21,000 (DOE)

37.5 hours per week

Nuffield Health Guildford Hospital has an exciting opportunity for a Sales & Enquiry Handler to join our successful Sales & Marketing Team. The successful applicant must have the determination and ability to deliver great results in healthcare sales support,be a team player and maintain their passion to deliver exceptional customer service.

You will also provide support and general assistance to other areas within the Sales & Marketing team as necessary.

You will need to be a confident and customer-focused communicator with the ability to manage, appraise and interpret the right data, and to present it in a timely and professional manner.

Ideally educated to GCSE in English and Maths with NVQ Level 2 in Business and Administration or equivalent, you will have good IT and keyboard skills. Experience within healthcare administration or customer facing environment would be a real advantage.

**Key Accountabilities**
- To act as a patient advisor confidently guiding patients through every aspect of their patient journey from initial enquiry right through to patient discharge. Gaining an insight and knowledge into all hospital departments that have customer touch pointsto ensure the patient can be put at ease by clearly outlining expectations of the patient journey from beginning to end.
- Support Medical Secretaries and Hospital Bookings Team to ensure that customer requirements and queries are dealt with effectively.
- To support the team working with a range of health care professionals to deliver high quality educational and community events to the general public both within the hospital and externally. Working, on occasion, during the evenings.
- To work with central teams including call centre to ensure that hospital product and service information is up-to-date and meets customer requirements in providing the information they need to support healthcare choice decisions.
- To maintain the necessary administrative systems and processes to support business development requirements.
- To develop constructive relationships with both internal and external stakeholders.
- To assist in the co-ordination and delivery of projects, supporting the achievement of business aims.
- To assist in the promotion of the services of the hospital throughout the local community.

**Helping you feel good.**

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From a cycle to work scheme to financial wellbeing support, gym membership and more. At Nuffield Health, we’ll take careof what’s important to you.

**Nuffield Health Guildford Hospital**

Nuffield Health Guildford Hospital provides high-quality healthcare working with leading Consultants to offer a range of services and treatments for preventing, diagnosing and treating a wide array of medical conditions and offer a wide range of complexsurgery and services. Our care is matron led and we are proud to have received a "good" rating from the health care regulator, the Care Quality Commission (CQC).

Our facilities include 49 en-suite patient bedrooms, 4 operating theatres, acute dependency and oncology units. We’ve been awarded the Macmillan Quality Environment Mark for cancer care. Our site is shared with an NHS Trust hospital, giving us access totheir facilities. The working atmosphere is highly professional and stimulating, yet friendly and collaborative like that of a large family unit.

The hospital is easily accessible from the A3 or M25 and we are located about 1.5 miles from Guildford town centre.

Join Nuffield Health and create the future you want, today.

**It starts with you.