IT Service Desk Analyst

1 week ago

Guildford, United Kingdom eFinancial Careers Full time

**Role and Responsibilities (this is a broad but not exhaustive list)**
- Providing a professional and consistent level of telephone and desk-side support to the Guildford office
- Assisting with providing support to the firm by telephone and remote control as required
- Ensuring all requests are accurately recorded and responded to within a timely manner
- Set up of Video Conferences and AV equipment for both internal and external meetings
- Investigate and take ownership of AV issues.
- Perform daily checks on the multi-functional devices and printers.
- Configuration, Maintenance and troubleshooting of multi-functional devices, printers and secure print/cost recovery system
- Promoting the use of IT to staff
- Exchanging and moving desktop PCs and telephony equipment
- Liaising with Technical Support team and third party maintenance suppliers
- Imagining and maintaining HP desktop PCs and laptops
- Deployment and maintenance of Smartphone and Tablet devices
- Administration of the telecoms systems
- Utilising and providing updates for the IT knowledge base
- Assisting with the creation and updating of documentation

**Technical skills**
- ITIL aware
- Sound troubleshooting skills
- Good knowledge of windows 10 and Office 365
- Experience of supporting Multi-functional Devices and printers
- Experience of supporting AV and video conference systems
- Experience of supporting mobile devices including Blackberry, iPhone and iPad
- Experience of using an Incident Management system

**Personal Attributes**
- Ability to work independently and as part of a team
- Excellent customer service and communication skills
- Able to manage Stakeholder expectations
- Highly motivated and methodical with good problem-solving skills.
- Able to work under pressure, prioritise workloads, identify business-critical issues and act upon them
- Experience of working in a professional services organisation, Law Firm is desirable
- Flexible approach to working, including a willingness to work out of hours.

For more information and a confidential discussion, please contact me:
Jameson Legal acts as an employment business for temporary recruitment and as an employment agency for fixed term contract and permanent recruitment.

  • IT Service Desk Analyst

    2 weeks ago

    Guildford, United Kingdom Advantage Resourcing Full time

    **IT Service Desk Analyst** We are currently assisting a law firm in recruiting an IT Service Desk Analyst to support all their internal users/partners. As an IT Service Desk Analyst you will be required to offer a VIP service throughout and escalate issues when required. **Role** Working as part of a team of three to provide high quality support and...

  • IT Service Desk Analyst

    2 weeks ago

    Guildford, United Kingdom Sandiford Green Limited Full time

    Our client is a highly regarded local law firm covering all areas of law and you will be working as part of a team of three to provide high quality support and assistance on all aspects of IT. The role is office based covering shifts between 8am and 6pm Monday to Friday. **Service Desk Analyst -Job Overview** - Providing a professional and consistent level...

  • 1st Line Service Desk Analyst

    1 week ago

    Guildford, United Kingdom Reflex Computer Recruitment Full time

    **1st Line IT Technical Support - 1st Line Microsoft Support Engineer - IT Service Desk Analyst - IT Helpdesk Engineer - Microsoft Azure Cloud Infrastructure Support - Cloud 1st Line Support Engineer - Windows Server, Windows 10, ITIL - O365, ActiveDirectory, Exchange, SCCM, ServiceNow - Public Cloud - Azure - Intune - salary to £30,000 + Benefits - Monday...

  • 2nd Line Service Desk Engineer

    1 week ago

    Guildford, United Kingdom Reflex Computer Recruitment Full time

    **2nd Line Support Engineer -2nd line Service Desk Analyst - IT Service Desk Analyst - Cloud Infrastructure Support - Cloud 2nd Line Support Engineer -Windows Server, Windows 7/10, Office 365, Active Directory, Exchange, SCCM, ServiceNow - Public Cloud - Azure - Intune - £30,000 - £32,000 + Bonus + Excellent training + Benefits -Hybrid working - WFH 4 days...

  • Service Desk Consultant

    6 days ago

    Guildford, United Kingdom Tate Full time

    ** Service Desk Consultant / Junior Manager** IMMEDIATE START - FANTASTIC NEW OPPORTUNITY **£35K plus bonus scheme** **Fully remote/home based with occasional Site Visits** This is primarily a Service Desk Consultant role within our clients Service Management team. The role will be home-based with occasional office and client site visits. You will work...

  • Service Desk Consultant

    2 weeks ago

    Guildford, United Kingdom Tate Full time

    ** Service Desk Consultant / Junior Manager** IMMEDIATE START - FANTASTIC NEW OPPORTUNITY **£35K - £40k plus bonus scheme** **Fully remote/home based with occasional Site Visits** This is primarily a Service Desk Consultant role within our clients Service Management team. The role will be home-based with occasional office and client site visits. You...

  • Service Desk Consultant

    3 days ago

    Guildford, United Kingdom Tate Full time

    **Service Desk Consultant** **£32-35k** **Guildford** **Remote working with occasional office visit** **Immediate start** **Initially a temp contract but potential for permanent progression** **Role Overview** This is primarily a Service Desk Consultant role within a Managed Services practice. The role will be home-based with occasional office...

  • Technical Support Analyst

    2 weeks ago

    Guildford, United Kingdom KTM Recruitment Solutions Full time

    **Technical Support Analyst** **Six Month Fixed Term Contract / Remote 4 days a week / 1st Line Support / £26,000 (pro rata)** An international technology company are rapidly growing and are looking for a Technical Support Analyst to join their Service Desk team on an initial six month fixed term contract. It's important that you have great communication...

  • User Access Analyst

    16 hours ago

    Guildford, United Kingdom Comtecs Ltd Full time

    User Access Analyst / Profile Administration Analyst - Active Directory/Group Policy, O365, Application Access, ITIL, ITSM, Security, Service Delivery. Permanent, Guildford/Remote (Hybrid), Surrey. £60k - £65k +Bonus +Benefits User Access Analyst / Profile Administration Analyst / Identity Access Manager sought to lead an existing team of Service Delivery...

  • Junior Service Desk Manager

    16 hours ago

    Guildford, United Kingdom Tate Full time

    ** Junior Service Desk Manager** IMMEDIATE START - FANTASTIC NEW OPPORTUNITY **£35K -£37k + plus bonus scheme** **Fully remote/home based with occasional Site Visits** This is primarily a Service Desk role within a client Service Management team. The role will be home-based with occasional office and client site visits. You will work as part of the...