Graduate / Junior Tech Support Engineer
1 day ago
The junior role, we are expecting either a fresh graduate with the right soft skills (strong communication skills, customer service mentality, logical problem solver) as well as some of the more basic elements of the technical skills (aptitude for solvingsoftware issues, experience with some of the more general software e.g. MS Office, ideally some experience in a client-facing software support role).
**Description of Duties**:(Graduate / Junior Tech Support Engineer)
The position of Technical Support Engineer consists of two main roles:
- Provide MetaQuotes MT4/MT5 software support to clients.
- Updating and maintenance of the products installed on clients’ servers.
**Key Responsibilities: **Graduate / Junior Tech Support Engineer
- Provide technical support to clients by:
- Troubleshooting software issues and addressing client queries.
- Implementation, configuration, and management of both in-house and partner software (MT4/MT5 Server, Domain Time, Nagios, etc.).
- Implementing and checking changes to client server software.
- Using software to log and track client queries/incidents.
- Maintain and contribute knowledge base articles.
- Following documented procedures to ensure standards and SLAs are met.
- Regularly communicating with clients.
- Provide internal support to the team by:
- Collaborating with colleagues to troubleshoot both internal and client hardware/software issues.
- Work in partnership with the Operations team to deliver new products and product upgrades to clients.
- Assisting the team with any incident escalations to Development and ensure that clients are kept updated on any outstanding issues.
- Suggest continual service improvements within the team.
- Ability to work together with the team to ensure constant support desk cover as necessary.
**Skills and Qualifications: **Graduate / Junior Tech Support Engineer
You will:
- Have excellent written and verbal communication.
- Be able to follow strict internal processes with a high degree of accuracy.
- Have previous experience in a client-facing role (preferably support).
- Have a logical and detailed approach to problem solving.
- Have a strong technical mindset with an interest in software.
- Be a fast learner with the ability to absorb new information quickly.
- Have strong inter-personal skills, able to communicate with a diverse range of customers with varying levels of technical understanding.
- Have a positive attitude and be able to persevere through challenging tasks to see them through to completion.
- Have experience or understanding of hardware, software and Microsoft Windows Server operating systems and their maintenance.
**You should ideally: **Graduate / Junior Tech Support Engineer
- Ideally a recent grad with a financial or technical related degree or 1-2 years industry experience
- Ideally Have a financial services background or experience (preferably in the FX markets).
- Ideally Have knowledge and understanding of the FIX protocol.
- Ideally Have a basic understanding of ITIL (Service Management module).
**Working Hours & Location: **Graduate / Junior Tech Support Engineer
- 37.5 hours per week; 7.5 hour day with flexible start time.
- WFH up to 3 days per week.
- Guildford
-
Junior Technical Support Engineer
2 weeks ago
Guildford, United Kingdom Rise Technical Recruitment Limited Full timeJunior Technical Support Engineer Guildford/Remote after 2 months £25,000 - £30,000 + Training + Progression + Healthcare + Store Discounts Great opportunity for a Junior Systems Engineer to join a significantly successful company who are offering great training and progression opportunities in a collaborative and supportive environment. My client have...
-
Graduate Engineer Renewable Energy
6 days ago
Guildford, United Kingdom Rise Technical Recruitment Limited Full timeGraduate Engineer (Renewable / Solar Energy) Guildford or City of London (Hybrid Working) £27,000 - £31,000 + Training + Progression + Holidays + Pension Do you want to start a challenging career in the renewable energy sector, growing into a senior position through extensive training and development? Are you a recent graduate or in the early stages of...
-
Junior - Mid Fullstack Engineer
5 days ago
Guildford, United Kingdom FOUNDATIONS EXECUTIVE SEARCH Full timeJunior - Mid Full Stack Engineer - Up to £50,000 (Hybrid remote and Benefits) Our client, a niche Marketing Tech business is looking to hire a junior - Mid Full Stack Developer on a hybrid basis, surrounding the Guildford area. As a business, they partner with high-profile brands and build their world-class digital marketing and reporting solutions,...
-
Junior Compliance Engineer
6 days ago
Guildford, United Kingdom Premier Engineering Full time**Role - Junior Compliance Engineer** **Salary - £23,000- £25,000 per annum (dependent on experience)** **Type - Permanent** **Location - Surrey** My client works within design, NPI and manufacturing and they are looking to take on a Junior Compliance Engineer / Compliance Assistant Engineering Technician, on a permanent basis, in the Surrey area. **The...
-
Junior Inside Sales Executive
5 days ago
Guildford, United Kingdom RecruitmentRevolution.com Full time_Are you a competitive self-starter that thrives in a fast-paced environment?_ - Are you comfortable making or receiving dozens of calls per day, generating interest, qualifying prospects, and closing sales?_ - To further grow our business in Europe, we are looking for motivated and talented Junior Inside Sales Executive to join our UK office_ **Role...
-
Graduate Structural Engineer
2 weeks ago
Guildford, United Kingdom Bennett & Game Recruitment Full time**GraduateStructural Engineer-**Required for my client for their office based in Guilford. The Graduate Structural Engineer will be working for a UK wide consultancy, which operate within the Civil and Structural Engineering.This is an exciting opportunity for a Graduate Structural Engineer to join a fact growing company to work on a range of projects within...
-
Graduate C# .NET Developer
1 hour ago
Guildford, United Kingdom Ashdown Group Full timeA large, growing technology-focused business is looking for a talented Graduate C#.Net Developer due to growth. The role will be based in the Guildford area, with the opportunity to work from home. In order to be suitable for this role you must have a strong IT degree (2.1 or first class) with some commercial development experience in a Junior Developer,...
-
Graduate Structural Engineer
24 hours ago
Guildford, United Kingdom Rise Technical Recruitment Limited Full timeGraduate Structural Engineer Guildford £26,000 - £30,000 Progression, development and training Real variety of projects to get experience on Excellent role on offer for an ambitious and passionate Graduate Structural Engineer to come on board with a small/ medium size practice of Structural Engineers for a new and exciting position in the business. Are you...
-
Tech Lead
7 days ago
Guildford, United Kingdom Forseven Limited Full timeForseven, a revolutionary company looking to transform the EV industry through cutting-edge technology and innovative engineering practices, is seeking a Tech Lead to join our highly skilled and dynamic IT team. This role is a hybrid position and can be worked from either of our sites in Shalford (Near Guildford) or Leamington Spa 3 days per week. In this...
-
Graduate Service Engineer
6 days ago
Guildford, United Kingdom Rise Technical Recruitment Limited Full timeGraduate Service Engineer Guildford **£25,000 - £30,000 + Extensive Training + Progression + Van + 25 Days Holiday + 37.5 Hour Week** Exciting opportunity for Mechanical Graduates or someone from a Service Engineering background looking to join a rapidly expanding company with the opportunity to train on unique industry leading equipment. Do you come...
-
Trainee/graduate Engineer
6 days ago
Guildford, United Kingdom Rise Technical Recruitment Limited Full timeGraduate Service Engineer Guildford **£25,000 - £35,000 + Extensive Training + Progression + 25 Days Holiday + 37.5 Hour Week + International Travel** Exciting opportunity for Mechanical Graduates or someone from a Service Engineering background looking to join a rapidly expanding company with the opportunity to train on unique industry leading...
-
Graduate Electrical Engineer
3 hours ago
Guildford, United Kingdom Rise Technical Recruitment Limited Full time**Graduate Electrical Engineer** **Guildford** **£28,000- £32,000 + Excellent Training + Progression + Company Benefits** Excellent role on offer for an ambitious Electrical Engineering Graduate looking to join a specialist company with an exceptional training programme and the opportunity to progress within the business. Do you hold an Electrical...
-
Junior Telematics Engineer
3 weeks ago
Guildford, Surrey, United Kingdom Microlise Full timeAre you a tech enthusiast with a passion for hardware and a flair for solving problems? If so, we have just the job for you We are looking for a field-based Junior Telematics Engineer to provide continued support to our growing and established customer base within Guildford and the surrounding areas . With full training provided, you will work closely with...
-
Junior Telematics Engineer
7 days ago
Guildford, Surrey, United Kingdom TieTalent Full timeAre you a tech enthusiast with a passion for hardware and a flair for solving problems? If so, we have just the job for you We are looking for a field-based Junior Telematics Engineer to provide continued support to our growing and established customer base within Guildford and the surrounding areas.With full training provided, you will work closely with a...
-
Graduate Application Support Analyst
2 weeks ago
Guildford, United Kingdom Ashdown Group Full timeGraduate Application Support Analyst -Guildford/Woking, Surrey - £26,000 - plus training. The Ashdown Group have been approached by a software consultancy who are looking to take on an outstanding Graduate with a degree in Computer Sciences, Software Engineering or similar. This is a fantastic opportunity for a high calibre graduate developer with some...
-
Trainee IT Support
2 days ago
Guildford, United Kingdom Ramsac Full time**Trainee IT Support** **Why your job is important to us** We promise our clients that we will provide straight forward, efficient, and secure IT management. For most clients their most frequent interaction with us, is through our remote helpdesk service. Clients contact support at a moment of personal stress - theyare busy hardworking folk who can’t get...
-
Graduate Electronic Engineer
1 week ago
Guildford, Surrey, United Kingdom Expert Employment Full timeElectronic Engineering Graduate required to join a multi-faceted Technology Consulting company. You will be working on the digital signal processing, FPGAs and PCBs. Full training will be provided across embedded controllers, NXP arm cortex processors, microcontrollers and general hardware and software design. You will have an Electronic or Electrical...
-
Graduate SEN Teaching Assistant
4 days ago
Guildford, Surrey, United Kingdom Graduate Career Solutions Full timeOperations Manager at Graduate Career SolutionsGraduate SEN Teaching AssistantSurreyUp to 28K per annumMain duties and responsibilitiesProvide the support, care and teaching identified in learners' individual learning plans and curriculum.Plan, prepare and deliver sessions and activities to learners supporting the development of knowledge and skills as...
-
Software Engineer
22 hours ago
Guildford, United Kingdom Premier IT Full time**Software Engineer **Junior - Senior £45,000-£65,000 Fully Remote I’m currently recruiting for a global SaaS Solutions Business who are looking to bring in developers at all levels to join their growing team in Guildford. These positions are fully remote with no requirement to go into the office, with the business lookingto hire the following...
-
Graduate Design Engineer
4 days ago
Guildford, Surrey, United Kingdom TipTopJob Full timeJOB: Graduate Mechanical Design EngineerLOCATION: DorsetTERM: PermanentSALARY: £25,000 - £28,000 per annum, dependent on experienceMy client is a specialist manufacturer. They are looking for a Graduate Mechanical Design Engineer to join their team in Dorset on a permanent basis.Attributes:Degree BSc / BEng qualification in Mechanical Engineering or...