Delivery Assurance Professional
1 week ago
Job function: Design and delivery
Main location: UK & Ireland-United Kingdom-West Midlands-**Birmingham**
Other Locations: UK & Ireland-United Kingdom-Lancashire-**Manchester**, UK & Ireland-United Kingdom-Avon-**Bristol**
Schedule: Full-time
Working pattern: Standard
**Your new company**One of the world's leading communications services companies. The solutions they sell are integral to modern life. Their purpose is as simple as it is ambitious: connect for good. There are no limits to what people can do when they connect. And as technologychanges our world, connections are becoming even more important to everyday life. Today, that's truer than ever. The connections this company make are helping solve the world's biggest challenges such as the global pandemic, climate change and cyber security.Through the power of technology, they are supporting customers to live, work and play together better.
**Your new role**As an Assurance Specialist you will work collaboratively with our technical and delivery teams to scope and understand new product or service deployment projects and to define what good looks like. You will also collaborate with focus groups to drive continuousimprovement initiatives ensuring we remain the UK's number 1 mobile network.
RAN DMO is pivotal to supporting Mobile Deployment best network goals
- You will support improvement of customer experience through strong technical expertise & driving supplier quality performance
- You will work in a team with other Assurance Professionals, Delivery Managers, Design and Operations peers and support the Technical Delivery Assurance Specialist and Senior Manager of the Mobile Delivery Management Office ensuring compliance and consistencyin the deployment of new products and services.
- Work with suppliers to ensure they deliver on their commitments in relation to delivery assurance & quality contract deliverables and continuous improvement initiatives.
- Support the development of required delivery trial scopes, engage with suppliers and support them to deliver trials to time, quality and cost.
- Focus on supporting the first-time deployment of new network elements and service models and define standards and methods of installation ("What good looks like")
- Deliver installation, commissioning & integration procedures themselves or through the Suppliers and/or Partners to allow subsequent rollout to be successful and repeatable.
- Work with suppliers and partners to create appropriate handover document and deployment quality audit templates
You'll have the following responsibilities
- Support supplier RFP's, reviews and capability audits for new small - medium volume/complexity contracts & SoW's. During contract implementation, provide assurance in contract delivery.
- Support the development of trial scopes with suppliers and internal peers and delivery of Installation documentation in support of New Product Introduction (NPI)
- Support first time deployment of new network elements to ensure subsequent deployments will be successful & repeatable
- Work with suppliers, Delivery, Design, Planning, and Operations to deliver deployment solutions that satisfy deployment requirements & standards
- Create technical and control documentation to support installation, commissioning and integration
- Engage with suppliers building strong relationships to ensure delivery of their contractual commitments for Delivery Assurance
- Analyse data related to in-field deployment quality (and back-office function) performance to identify failure trends and root causes. Drive and track continuous improvement plans to success using Industry standard CI techniques.
- Provide support to projects, by ongoing review of supplier quality performance and ensuring the quality of the work produced, supporting and escalating as required
- Understand developments in services, solutions and technology and industry best practices that may affect/improve deployment
- Represent the team across the organisation to ensure that Mobile Delivery Assurance views, requirements and benefits are fully appreciated
- Providing technical leadership to ensure that Technology Delivery projects deliver to time and quality
**What you'll need to succeed**:
- Knowledge of industry standards and best practice in the mobile network deployment domain
- A history of delivering to and driving others to deliver to quality assurance and management standards
- Quality Auditor competence
- Fundamental understanding of H&S requirements, standards and legislation applicable to the role and environment applicable to the role
- Health & Safety qualifications covering all aspects of working on Radio Network sites
- Strong track record of success in a technical and Quality Assurance environment
- Ability to drive excellence in execution through attention to detail
- Work well in a team environment
- Excellent communication and interpersonal skills (ability to communicate at all levels)
- Excellent Data Analytical and IT Skills
- Experience and knowledge of all aspects of mobile network build and equipment deployment methodologies and workmanship standards
- Experience in standards setting and technical/Quality document development and management
- Experience of technically supporting complex and multiple technology related projects in-field
**What you'll get in return**:
- Flexible working options available.
- 25 days annual leave (plus bank holidays)
- 10% on target bonus
- Option to join the Healthcare Cash Plan
- Pension scheme
- Shares Plan
- Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.
- Discounted products
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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