Incident Coordinator

Are you interested in being an Incident Coordinator and looking for a new role in a growing team - fantastic, we have something that might pique your interest

A new opportunity has just become available and we’re looking for a Incident Coordinator to join our team.

Here at Allianz we believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity and you to thrive.

This role requires applicants to work 8am - 4pm, 9am - 5pm and 10am - 6pm, on a rotating basis. This will involve hybrid working meaning working from home combined with time in our Guildford office one or two days per week.

**About Us**
In the UK, Allianz Insurance employs over 8,000 people up and down the country. The company’s Head Office is situated in Guildford, Surrey, plus we have additional support services with over 1,000 people based in Trivandrum, India.

We offer commercial insurance with a full range of products for sole traders, right up to large commercial organisations. We also provide a range of personal insurances including, home and motor, musical, legal expenses insurance and cover for pets and horses.

We're a global company, but from the very first day you join our team you’ll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture. Find out more about Allianz Insurance.

**Role Details**

**Key Responsibilities**:
We’re looking for someone with a passion for operational improvement to join our Protection & Resilience Team. The Protection & Resilience Team strives to improve efficiency, standardisation and consistency across all Operational areas through information gathering, data management, and communication. The team also ensures business and operational risk is minimised through system performance management and Business Continuity management and testing.

The
** Incident Coordinator **role supports the Allianz UK business to ensure that we have a leading approach to Global Incident Management. The Incident Coordinator will be required to facilitate incident calls and coordinate our response to Business Incidents. As a result, ensuring the implementation of permanent fixes, undergoing root cause analysis and providing robust, long term and cost effective preventative actions.

This is a great opportunity if you’re looking to further develop your stakeholder management and analysis skills, improve your strategic thinking, get involved in a variety of activities in an ever changing business environment and gain greater exposure with senior management.

You’ll have specific responsibility for Incident Coordination as well as supporting our other risk and improvement related activities.

**Day to day duties will include**:

- Incident Coordination - working with various teams to ensure that all incidents are recorded and resolved
- Scheduling meetings - ensuring agendas, packs and accurate minutes are taken and distributed
- Operational Reporting - ensuring stakeholders have an accurate picture of Operational performance on a regular basis
- Project Liaison - liaising with all relevant parties in order to ensure Operations is adequately represented wherever required
- Process Improvement - utilising skills and analysis to implement process improvement within the Incident team.

Skills and Experience:

- Experience of working in an Incident Coordination role would be an advantage however not essentail
- Strong administration skills, gained within a business environemnt
- Ability to work to deadlines and juggle a variety of tasks
- Ability to pro-actively identify, analyse and prioritise areas for improvement
- Experience of planning and facilitating workshops small and medium-complexity
- Numeracy skills and ability to interpret quantitative and qualitative data

Education
- Educated to A-level standard and / or relevant experience in previous business roles

**Our Benefits**
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from - including: retail discounts and discounted insurance cover - so you can pick a package that’s perfect for you. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

- 22 Days holiday & 1 addition for birthday plus bank holidays
- Flexible buy/sell holiday options
- Competitive bonus scheme
- Generous pension contributions and Life Cover
- Equal opportunities for development and career advancement
- Support for all employees, with adjustments also available for neurodiverse employees.
- Flexible working arrangements available
- Professional mental health support for all employees
- We are great in supporting our people when becoming a parent and offer maternity leave and parental leave
- Health and Wellbeing
- Ensure equal pay
- We can off