Strategic Account Associate

5 days ago

London, Greater London, United Kingdom Checkatrade Full time

Strategic Account Associate

Checkatrade is the go-to marketplace for trades and consumers alike and we are on a mission to be the trusted foundation of every home. We have an exciting opportunity for a Strategic Account Associate to join our fast-paced, high-impact team. You'll be responsible for managing an emerging portfolio of our top customers, ensuring that each account achieves its core KPIs, including revenue, customer service, and response time. Your role will blend KPI delivery with both account and category management, supporting the company's overall goal of building a healthy, thriving marketplace. Our values are the heart of everything we do: we're customer-obsessed, ambitious, action-oriented, and committed to doing the right thing. If you're eager to be part of a forward-thinking, values-driven team, we'd love to hear from you Sound good?

Location: Kings Cross, London. Hybrid working applies. 4 days in the office.

Where do you fit in?

Reporting to the Category Principal – Strategic Account, you'll own and manage all relevant emerging accounts within designated categories, ensuring all account hygiene (MBRs, pausing, uncapping budgets) is completed. You'll work on book growth plans to ensure each logo under management is delivering optimal ROI and experiencing month-over-month growth. You'll provide day-to-day customer service, driving account optimisation based on category specific requirements. You'll develop short-term plans to meet defined KPIs for revenue, customer service, and other metrics. Report monthly/quarterly progress, ensuring accountability and consistent achievement. If you're a results-driven powerhouse, this role is your chance to take charge, lead from the front, and make a massive impact in a thriving, fast-growing marketplace.

What's in it for you?

  • An opportunity to be part of a growing, customer-centric company that is going places
  • Expanding your commercial knowledge within a scale-up business, providing you with the opportunity to have a high impact on our company goals.
  • Excellent salary plus a benefits package which includes discounts from a wide range of retailers, a healthcare cash plan, and a scheme to help you buy the latest bikes or tech gadgets (plus much more).

What do you need to succeed?

  • Proven experience achieving KPIs, particularly in revenue generation.
  • Experience working in a fast-paced, product driven environment.
  • Strong communication skills and the ability to build trust with both internal teams and external clients.
  • Experience managing high-level accounts, with a keen eye for detail.
  • Ability to solve problems and simplify complex challenges.
  • Self-starter with a bias for action and an organised approach to managing multiple priorities.

We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.

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