Service Desk Operator

3 days ago


Basingstoke, United Kingdom Adecco Full time

Role Specifics: Providing support in the form of Remote Technologies, Telephone and Email. Providing support for Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, Cisco network switches/routers and more. Logging calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly Working independently on weekly assigned tasks Ability to meet deadlines of new projects assigned to the Service Desk Liaising with 2nd line and 3rd party support teams to resolve calls as soon as possible Desired skills: Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange etc…) Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment) Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, Microsoft Office etc) Experience of using call management software Experience of working in a service desk environment Excellent telephone manner and customer service Ability to cope under pressure Full training provided A friendly environment Onsite Parking - Ability to drive is desired although not mandatory. Thank you for applying. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



  • Basingstoke, United Kingdom Pimento Connection Full time

    The Service Desk Analyst position will be suited to you if you have a service desk background, with a strong understanding of Windows Desktop Environments and Active Directory. Experience supporting Windows desktop and peripherals environment. Strong customerservice skills, incident analysis and prioritisation, and effective communication. Network knowledge...


  • Basingstoke, United Kingdom Pertemps Basingstoke Full time

    IT Service Desk Analyst Pertemps Basingstoke are currently recruiting for IT Service Desk Analyst to join a telecommunications company located on the outskirts of Basingstoke. This is a full time, permanent position What this IT Service Desk Analyst position involves: - IT support, training and orientation for new technology users - Identify, recommend,...

  • Service Desk Analyst

    2 weeks ago


    Basingstoke, Hampshire, United Kingdom Imperative People Full time £18,000 - £25,000 per year

    Job Description Service Desk Analyst, NOC Engineer, Support Engineer, 1st Line, IP Networking, IPv4 IPv6, IP Addressing, Firewalls, CENT, CCNA, CompTIA Network, Service Desk Analyst, Techncial Support.If you have recently qualified and have good customer skills face to face and over the phone then this is perfect entry role and company for youAbout the...


  • Basingstoke, United Kingdom Pimento Connection Full time

    **Group IT Service Desk Analyst** **Location - Basingstoke (Office based) Monday - Friday** **Salary - £24k - £26k** You will require at least **3+ years experience** in an **IT helpdesk** or**service desk** role, have an excellent understanding of the **ticketing process**, **Microsoft stack**, **Windows 10**, **Server 2012-2019**, **Office365** and...


  • Basingstoke, United Kingdom RingGo Full time

    **Wanted - Service Desk Support Analyst - Internship** **About US**: We love cities. And we’re doing something to make our cities healthier, cleaner, and more liveable. How? By providing parking solutions that are simple, quick, and effortless. RingGo, part of the Easy Park family, is the world’s leading provider of on-demand mobile payments for on-and...


  • Basingstoke, United Kingdom NES Fircroft Engineering Services Full time

    Service Desk Team Lead - Permanent - Basingstoke My client is looking to bring on board a Service Desk Team lead with a strong Microsoft technology background, Firewalls, networking etc, solid customer service experience and being able to bring this into the IT department. Service Desk Team Lead will be responsible for 2 direct reports, happy to look at...


  • Basingstoke, Hampshire, United Kingdom Penningtons Manches Cooper LLP Full time

    OverviewPenningtons Manches Cooper is a leading UK and international law firm which provides high quality legal advice tailored to both businesses and individuals. We address the specific objectives of each client through our flair and technical expertise and offer a personal service founded on a strong team ethic.Today, we have UK offices in the City of


  • Basingstoke, United Kingdom In Technology Group Limited Full time

    My client has a requirement for a 1st Line Service Desk Analyst on a 3-month initial contract with the view to go permanent. The range of their services run from the provision of outsourced IT functions such as our IT Service Desk, to the design, installation,and support of Audio Visual. As a 1st Line Service Desk Analyst, you will be working on the...


  • Basingstoke, United Kingdom VIVID Housing Full time

    **We’re VIVID! - We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!** **Launch Your Career with an IT Service Desk Apprenticeship!** **Here’s the facts about the role**: You’ll start out with an Information Communications Technician apprenticeship (Level 3) to gain practical skills and real-world...


  • Basingstoke, United Kingdom Corriculo Full time

    Support Analyst, Service Desk, 1st line, Entry-level COR7380An excellent, award winning company seeks a Support Analyst / Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment.The RoleIn a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary...