IT Service Desk Analyst

7 days ago


Basingstoke, United Kingdom Pertemps Basingstoke Full time

IT Service Desk Analyst
Pertemps Basingstoke are currently recruiting for IT Service Desk Analyst to join a telecommunications company located on the outskirts of Basingstoke. This is a full time, permanent position
What this IT Service Desk Analyst position involves:

- IT support, training and orientation for new technology users
- Identify, recommend, develop and organise help sheets, guides and end user training to increase computer literacy and self-sufficiency.
- Troubleshoot or organise repair when necessary
- Assist in identifying, analysing and monitoring trends with requests and incidents
- Escalate incidents and requests where appropriate
Requirements for this position:

- Previous experience in a IT Support role
- Strong understanding of Windows Desktop Environments and AD
- Experience supporting windows desktop and peripherals environments
- Excellent customer service skills
- Network knowledge and troubleshooting experience
A little more about the position:

- Full time Hours Monday to Thursday 8.30am - 5.30pm, Friday - 8.30am - 1pm
- Full time basic salary is £24,000 - £26,000 per annum.



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