Workforce Systems Apprentice

About the apprenticeshipDutiesTraining will be provided to carry out the following tasks and responsibilities, which may include, but are not limited to: To use various computer applications to record and maintain records and provide management information and reports as and when required.Develop PDR-Pro applications incorporating CMS (Course Management System), PDR-Pro and Learn Pro.Maintaining and updating the PDR-Pro back-end office to reflect changes to the thematic planner and additional training.To provide ICT support for PDR-Pro and other eLearning platforms.To liaise with divisions and other departments in the administration of PDR-Pro and other development activitiesUpdating and replacing Standard Operating Procedure documents on the PDR-Pro platform.Assisting with the management of Course Management System; building requalification’s, scheduling courses and inputting training returns.Supporting the PDR-Pro officer with the recording and maintaining of personnel records.Attending meetings to support the PDR-Pro officer. Liaising with external software providers to develop and improve current systems and any system updates.Support Incident Command Courses using XVR simulation software.Additional informationWorking for the Service opens the door to a whole portfolio of benefits which can enhance your lifestyle both now and in the future. The Local Government Pension scheme is a generous pension scheme, with the Service making a substantial contribution (currently 15.2%) to fund your retirement, as well as the option to increase your benefits by purchasing additional pension or investing in Additional Voluntary Contributions (AVC). Generous Annual leave – 26 Days plus bank holidays, going up to 33 days after 5 years employment. Flexi Scheme – Opportunity to flex your working hours to help accommodate life outside of work.• Access to Blue Light Card discount scheme • Car Leasing Salary Sacrifice scheme • Let’s Connect IT equipment loan scheme • Sports and Social Club • Firefighters CharityThis is an exciting time to join Mid and West Wales Fire and Rescue Service (MAWWFRS) as we embark on a journey of cultural change. Joining us as an Apprentice offers a unique opportunity to be part of a respected public service that makes a real difference to communities every day. We are proud to be driving a culture of positive change, embracing innovation, inclusivity and continuous improvement to meet the evolving needs of the people we serve. As an Apprentice, you will not only gain valuable skills and experience but also contribute to a team that values integrity, collaboration and public trust. Equality, diversity and inclusion are at the heart of what we do as a service and are values that sit at the core of our organisational processes, practices and culture. We are committed to identifying, understanding, and eliminating all barriers that prevent access to services, information and employment. Mid and West Wales Fire and Rescue Authority is a Disability Confident Committed employer. However, please note that the building where this Apprenticeship role is based does not have lift access, and unfortunately this means the role may not be suitable for individuals who require step-free access. You may also be required to travel to different locations as part of this role.RequirementsQualificationsDesirable: Mathematics- Grade 4 (equivalent to grade C) English- Grade 4 (equivalent to grade C) ICT- Grade 4 (equivalent to grade C) MAWWFRS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be subject to a DBS check, satisfactory references and completion of a health questionnaire. We are seeking an Apprentice who is motivated to learn and contribute. You will have opportunities to develop new skills and explore innovative ways to improve processes. We are looking for a candidate who is:Able to maintain accurate records and update systems reliably, recognising the importance of attention to detail.Able to manage multiple tasks and deadlines using digital tools Comfortable learning and using digital systems, with training and support available for specific platforms.Able to write clear, professional emails and communicate effectively with colleagues across departments and external providers.Able to collaborate with colleagues to deliver shared goals, while also managing tasks independently when needed.Able to approach challenges constructively, demonstrating reliability and professionalism in day to day work.Able to demonstrate a willingness to learn new skills and take part in ongoing development opportunities.Committed to building knowledge and improving performance through training, feedback and self development.You will also be expected to positively role model our organisational behaviours and uphold our values by:Being Accountable – Taking responsibility for everything you do, remaining open to constructive feedback and challenging behaviour that falls short of the highest standards.Demonstrating Integrity – Acting with honesty, transparency and consistencyBeing Ethical – Promoting equality, diversity, inclusion and sustainability in the communities we serve and in the decisions we make.Being Respectful – Treating everyone with respect and making decisions without prejudice or bias.Being Impartial – Ensuring the best interests of our public, community and service users are prioritised wherever possible.In addition, the Apprentice will be responsible for managing their own Apprenticeship, they should be able to plan and prioritise tasks to stay on schedule and take ownership of their development by engaging with training opportunities and monitoring progress against agreed goals.SkillsWe are seeking an Apprentice who is motivated to learn and contribute. You will have opportunities to develop new skills and explore innovative ways to improve processes. We are looking for a candidate who is:Able to maintain accurate records and update systems reliably, recognising the importance of attention to detail.Able to manage multiple tasks and deadlines using digital tools Comfortable learning and using digital systems, with training and support available for specific platforms.Able to write clear, professional emails and communicate effectively with colleagues across departments and external providers.Able to collaborate with colleagues to deliver shared goals, while also managing tasks independently when needed.Able to approach challenges constructively, demonstrating reliability and professionalism in day to day work.Able to demonstrate a willingness to learn new skills and take part in ongoing development opportunities.Committed to building knowledge and improving performance through training, feedback and self development.You will also be expected to positively role model our organisational behaviours and uphold our values by:Being Accountable – Taking responsibility for everything you do, remaining open to constructive feedback and challenging behaviour that falls short of the highest standards.Demonstrating Integrity – Acting with honesty, transparency and consistencyBeing Ethical – Promoting equality, diversity, inclusion and sustainability in the communities we serve and in the decisions we make.Being Respectful – Treating everyone with respect and making decisions without prejudice or bias.Being Impartial – Ensuring the best interests of our public, community and service users are prioritised wherever possible.In addition, the Apprentice will be responsible for managing their own Apprenticeship, they should be able to plan and prioritise tasks to stay on schedule and take ownership of their development by engaging with training opportunities and monitoring progress against agreed goals.Welsh languageWelsh spoken skills: NoWelsh written skills: NoIf you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.Training providedTraining providerGower College SwanseaQualificationDigital Skills for BusinessDisability confidentIs this employer disability confident: YesWhat is disability confident?Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.Employer detailsMid and West Wales Fire and Rescue ServiceMid & West Wales Fire Service, EarlswoodJersey MarineNeathSA10 6NG