Operational Support Officer

**Job Alert**

**Position: Operational Support Officer**

**Salary: £25,000.00 per annum**

**Start Date: Immediate**
**Hours per week: Permanent, 40 hours per week, Monday to Friday 08:30 - 17:00**
**Location: Neath, SA11 1NJ**

We have a fantastic opportunity available, for an experienced Operational Support Officer to join our dynamic team here at Neath. We want your passion and enthusiasm, to help deliver a first-class service.

The MSS Group are seeking a reliable individual, who can provide and maintain our customer focused approach.
- Would you thrive in a friendly working atmosphere?
- Would you also find benefit in the flexibility of working on other sites if required?

**Job Purpose**
- Provide operational, technical, financial and workforce support across all aspects of the Acorn Business.
- Support a client focussed approach of delivering optimum service delivery.
- Support the Acorn SLT in driving continuous improvement.

**Accountabilities**
- Assist the operations manager in ensuring optimum client service Delivery in accordance with
- contractual agreements and industry standards.
- Support the operations manager in planning and scheduling of works.
- Support each operational group of staff on a daily basis, being the ‘first’ point of contact based
- on client allocation.
- Process transactional finance.
- Receive and manage communications with the business.
- Prepare and collate management information including operational and business development.
- Assisting Business Development Managers, Contract / Project Leads in the preparation and collation of timely information and data for client meetings and updates.
- Collation, recording and distribution of site staff documentation.
- Develop and quality review reports, certification and related documentation in line with client
- requirements and the relevant legislation.
- Support Managers in the update and maintenance of, competency and training records.
- Provide accurate and prompt advice and support to clients, whilst continually developing and improving client relationships.
- Ensuring the workforce is equipped with the correct PPE and clothing.
- Provide support to business and client facing systems in the capacity of a ‘system administrator’ including scheduling, maintenance, integrity and reporting.
- Communicate, collate, input and submit workforce information e.g., sickness absence, Annual Leave, Payroll etc.
- Provide administrative support to internal or external meetings when required.

**Skills, Knowledge and Experience**

**Essential**
- The ability to work under pressure and adhere to strict deadlines.
- A range of IT skills including excel and word.
- An understanding of data protection and integrity.
- Ability to compile and produce accurate and prompt reports and management information.
- Excellent customer service skills.
- Client Focussed.
- Excellent communication skills.
- Logical with a good understanding of processes and procedures.
- Good numeracy skills.

**Contextual or other information**

**MSS Benefits Include**:
Cycle to Work Scheme, Pension, Death in Service, Enhanced Maternity, Paternity and Sickness Pay.

**We create and maintain** clean, safe, and secure environments.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Employee discount
- Enhanced maternity leave
- Life insurance
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Neath: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
- Microsoft Access: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: OSOfficer/001