Head of Residential Sales

3 days ago

Norwich, United Kingdom GCB Full time

A rare opportunity to lead a high-performing residential sales division This is an exceptional chance to join a highly regarded, award-winning independent estate agency as their Head of Residential Sales in the North Norfolk market. Known for service excellence, strong market presence and a trusted reputation across the region, the business is now seeking a dynamic, strategic leader to take full ownership of its Residential Sales Department and drive the next phase of growth. If you are an accomplished estate agency professional with a passion for leadership, performance, and delivering an outstanding client experience, this is a rare senior appointment not to be missed What’s on Offer: Basic salary up to £50,000 On-target earnings up to £70,000 Performance-related bonus scheme Generous holiday allowance, increasing with service Additional day off for your birthday + discretionary Christmas closure day Option to purchase extra holiday Genuine long-term career progression, including a route to Partnership The Role As Head of Residential Sales, you will: Set the direction for the Residential Sales department and deliver a clear growth plan. Act as the division’s figurehead, promoting and strengthening the brand. Drive performance, increasing turnover, fees, and overall profitability. Lead business development and identify opportunities to grow the department. Oversee marketing activity to boost visibility and generate new instructions. Increase market share by securing strong listings and improving conversion rates. Recruit, train, and develop high-performing team members. Build a positive, motivated team culture with high levels of engagement. Manage branch and team performance, including reviews and day-to-day support. Ensure consistent service standards and smooth operations across all branches. Maintain full compliance with legislation and industry regulations. Work closely with other departments to encourage collaboration and referrals. Chair monthly Residential Sales Manager meetings and provide clear direction. Produce accurate, high-quality written and verbal communication. Set and track performance plans and targets for teams and branches. Carry out market appraisals and help secure new instructions. Support sales negotiations when required to help secure deals. Head of Residential Sales requirements: Experienced estate agency leader with a proven track record of managing high-performing residential sales teams. Commercially driven, with demonstrable success in delivering revenue growth and meeting (or exceeding) performance targets. Exceptional communicator, able to build trust, influence stakeholders, and motivate teams at all levels. Strategic thinker with strong planning and organisational skills, capable of setting clear priorities and executing them effectively. Solutions-focused, able to anticipate challenges and resolve issues swiftly and confidently. Collaborative and people-centred, promoting a supportive, team-oriented culture while driving accountability. Highly reliable and professional, with strong attention to detail and a commitment to excellence. Self-starter with initiative, comfortable taking ownership and making informed decisions independently. Thorough understanding of estate agency legislation, compliance, and industry best practice, ensuring the department operates with integrity and confidence.

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