Customer Support Lead
4 days ago
Your newpany A Large utilitiespany based in Belfast are recruiting for a Customer Support LeadYour new role This role is ideal for someone who thrives in a fast-paced environment and enjoys delivering high-quality support across multiplemunication channels. You’ll be responsible for handling inbound and outbound calls, responding to service requests, and ensuring accurate data entry across internal systems.In addition to frontline customer service, you’ll support emergency response coordination, assist with scheduling maintenance activities, and contribute to the smooth running of administrative processes. The role requires a proactive approach, excellentmunication skills, and amitment to delivering inclusive service that meets the needs of all customers, including those requiring additional support.Key Responsibilities:Provide professional and efficient customer service via phone, email, and other channelsAccurately record customer details and service requests in line with internal proceduresSupport emergency response protocols and escalate issues appropriatelyAssist with planning and scheduling of maintenance and service appointmentsHandleplaints in line withpany procedures, ensuring timely resolutionMaintain and update internal records and process documentationBook appointments, manage diaries, and support general administrative tasksContribute to team goals and uphold service standardsThis is a rewarding opportunity to join a supportive team within apany that values professionalism, inclusivity, and continuous improvement.What you'll need to succeed Essential Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above At least three years’ management experience in a contact centre or customer service environment. Proven experience managingplaint resolution processes. Experience with performance management and team development. Strong leadership and people management skills with the ability to motivate and develop teams. Excellentplaint handling and conflict resolution abilities. Strong analytical skills with the ability to interpret data and identify trends. Proficient in developing management reports and performance metrics. Excellent written and verbalmunication skills. Strong organisational skills with ability to manage multiple priorities. Ability to work collaboratively across departments with external stakeholders. Proficiency in customer service systems and Microsoft Office Applications. Desirable Business administration qualification Gas industry or utilities sector training certifications Contact centre management certification or qualification Experience in a regulated industry environment (utilities, healthcare, financial services).Experience developing and implementing service procedures.Gas industry or utilities sector experience.Experience managing fault dispatch coordination or field service management.Experience inpliance monitoring or audit processes.Experience managing training delivery or coordination.Knowledge of ISO 22458 vulnerability awareness standards. Understanding of utility industry Standards of Service requirements. Presentation and facilitation skills for training support. Knowledge of adult learning principles for training coordination. What you'll get in return Full time permanent role 37 hours per week - – 5pm Monday – Thursday, – on Friday. (1 late night until 7pm per week)£30,000 - £34,000 per annum with a 6-9% annual on target bonus.
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Customer Support Lead
4 days ago
Belfast, United Kingdom Phoenix Energy Full timeThe CS Lead will lead Customer Services, managing the contact centre, PAYG fault dispatch performance, complaint resolution, failure management and regulatory compliance. This role encompasses team leadership, business reporting, training support, and administration of customer incentive schemes. The CS Lead will drive operational excellence through data...
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Customer Service Support
1 week ago
Belfast, United Kingdom Vickerstock Full timeCustomer Service Representative | Belfast Vickerstock are proud to be working in partnership with one of Northern Ireland’s market leading, clients to recruit an experienced Customer Service Support to join their established team in Belfast. Your new role as a Customer Service Support - Providing effective and high-quality support to customers. Handling...
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Customer Support Advisor
2 weeks ago
Belfast, United Kingdom Vickerstock Ltd Full time**Customer Support Advisor** We are working on behalf of a leading energy supplier, to recruit for a Customer Support Advisor on a permanent basis. The role will be part time 2 ½ days per week (hybrid). The Customer Support Advisor role will be based in Airport Port Road in Belfast. **Your new role as a Customer Support Advisor will include**: - Provide...
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Customer Support Advisor
1 week ago
Belfast, United Kingdom Radius Payment Solutions Full time**Location**:Waters Edge, Clarendon Dock, Belfast, BT1 3BH **Hours**:Monday to Friday, (8:30am - 5:00pm) **Heard of us?** We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of...
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Store Operations Lead: Team Support
1 week ago
Belfast, United Kingdom Marks and Spencer Full timeA leading retail company is seeking a Team Support Manager in Belfast to lead operational activities and ensure a high standard of customer service. The role involves managing resources effectively, coaching team members, and supporting the overall performance of the store. Applicants should demonstrate strong team collaboration, digital capabilities, and...
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Customer Support Administrator
2 weeks ago
Belfast, United Kingdom Progressive Building Society Full time**Who are We** Progressive Building Society is a leading local financial institution with a proud reputation for customer service excellence. Our purpose is to encourage local people to save and become homeowners, through our personal, caring & common-sense approach, essentially nurturing financial wellbeing for current and future generations.** **With a...
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Contract Support Administrator
2 weeks ago
Belfast, United Kingdom Momentum Support Full timeKey Responsibilities Support Services - Log and manage the workload for planned and reactive calls using the computer-aided facilities management (CAFM) system. - Daily management and coordination of works through the CAFM system. - Champion the requirement within the team to ensure the system is used correctly and records of work carried out are recorded...
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Customer Support Specialist
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Belfast, United Kingdom CGX Full time**About CGX** Immerse yourself in the fitness revolution led by CGX. We're more than just a workout app; we are an ecosystem of holistic health curated by globally-acclaimed fitness expert Caroline Girvan. Anchored in evidence-based content, we offer a myriad of custom workouts, nutrition advice, and educational content aimed at redefining your health and...
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Customer Success Lead
1 week ago
Belfast, United Kingdom Neueda Full time £60,000 - £80,000 per yearAbout UsNeueda is a leading provider of technical and professional learning solutions for market leading finance, insurance, and technology organisations. We have an ambitious vision for growth, supporting organisations on the journey to equipping their people with the skills to achieve and sustain transformation. From onboarding new hires to nurturing...
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Customer Support Technician
7 days ago
Belfast, United Kingdom Trades Workforce Solutions Full timeOverview Moodle-Totara Support Technician – Remote first, flexible working. Salary: £30,000 – £35,000 per annum. 1Team is who and what we are. We’re collaborative professionals with the technical expertise and know‑how to make a real and lasting difference through the power of learning. We’re inspiring each other to create impactful solutions...
