Technical Support

2 weeks ago


Hertfordshire, United Kingdom Harrison Scott Associates Full time

Job Title: Technical Support / Administration Salary: up to £30k pa Location: Hertfordshire Reference: J3457 Contact: Telephone: 0141 647 6688 Categories: , , A leading company in the dynamic marketplace in which they operate is looking for a technically minded individual to provide first point of contact for all support queries and provide administration support to the implementation team.  This is a fantastic opportunity to join a company experiencing a significant growth period. It offers a unique communications management solution driven by cutting-edge technology that helps clients manage, connect and automate their brand experience online. They work with each client to assess their needs, create a framework, and develop each component addressed to specific objectives. The responsibilities for this technical support role include: Resolve tickets wherever possible in a 1st line capacity Troubleshoot and apply fixes to basic queriesBasic portal updates/managementTechnical issuesOrder supportGeneral questionsLogin issuesInvoice queriesGoods in issuesBudget update requests Escalate issues accordingly if required Progressing order states Managing approvals where they exceed 7 days Order management Client specific supportInternal account managementSMS Messaging / reportingBudget managementMerchandise order managementAdding digital assets Implementation team supportProviding administration and project support Experience working with Pageflex would be highly advantageous. Share this job:



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