Customer Experience
1 day ago
Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Chang's rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
As a Technical Customer Support Specialist on the Integrations & Analytics team, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one.
What you'll do as a Techncial Customer Support Specialist
Help customers solve problems in the CrunchTime platform and keep them updated on ticket progress
Translate technical details from our development teams into non-technical language that our Customers can understand
Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that data displayed is accurate.
Build and optimize dynamic SQL scripts to maintain data integrity and support enterprise reporting
Accept requests for Technical Resource assistance from the Customer Support Analysts on your team
3-5 years of remote application support experience
~2-4 years of customer-facing experience in any industry, but hospitality industry is preferable.
~ Bachelors Degree in Computer Science, Information Technology or similar
~ Knowledge of Java (basic), Javascript (basic), Python (intermediate), SQL (advanced), JSON (intermediate), and XML (basic)
~ Toast, Aloha, Brink and/or Simphony to the extent that you can determine if tickets logged are an issue with the POS configuration or our Connex POS integration software.
~ Experience working with a distributed/remote team across multiple time zones
Ability to successfully complete tasks within Coalesce or any similar data transformation solution for Snowflake
Completion of Snowflake Learning Path(s): Data Engineer SQL and/or Data Analyst
Familiarity with AWS and Airtable
Prior experience working with CIS systems like Netsuite, Workday, or Quickbooks
Able to troubleshoot networking and communication protocols
Experience supporting restaurant, convenience store, or grocery industry verticals
Gym allowance: $Medical and Life Insurance
Parental leave for 10 weeks fully paid
Paid holidays & statutory PTO
Retirement Savings Plan
Dental Insurance
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry.
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