Specialist Technical Support

1 day ago

Hatfield Hertfordshire, United Kingdom Computacenter Full time

Job Title Microsoft Build Specialist Location: Hatfield – full time
Role Type: Permanent


Must have the ability to gain Security Clearance

The Evergreen service is Computacenter’s solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft. We achieve this by maintaining supported Operating System and Office Build versions via a periodic cycle of deployment upgrades. Accountable for understanding and communicating Feature Release changes for Windows and Office Pro PlusDeliver the Internal Model Office process and associated advisory output
Translate Feature Release changes into a risk assessment for a customer estate (in collaboration with COA – Customer
Investigate failed deployments directly in SCCM/Intune
Create and present Feature Release impact (advisory report) to Service Management / Customer (Hardware and Software.

The successful candidate will represent the Evergreen Service as an SME and will be responsible for technically understanding Microsoft’s roadmap of Windows and Office Pro Plus Feature Releases. Other important aspects of the role will focus on incident management, (where the Evergreen SME will be responsible for 3rd line support, incident resolution) and technical consultancy, (this will involve internal and external briefing sessions/workshops and presentations where required).
You can expect to collaborate with various technical service teams to help achieve your goals and objectives, which will naturally extend your personal network. To help you on your journey we will provide comprehensive Evergreen training and support from our established team. Whilst Evergreen is a member of our Managed Services, we are member of Computacenter’s Global Service Operation providing Consultancy, Project Management, Product and Engineering services and so the scope for future career progression will be varied and encouraged.

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