1st Line Service Desk Analyst

1 day ago

Milton, United Kingdom eRecruitSmart Full time

We have an excellent opportunity for a 1st Line Service Desk Analyst to join this multi-award-winning cloud and managed services provider based in Milton Keynes. About the company Our Client serves organisations on a global scale and is renowned for designing and delivering game-changing technology solutions to some of the world’s leading businesses and have been optimising technology within fast-moving industry sectors for over 15 years. Having officially certified as a Great Place To Work they offer an attractive salary and benefits package, along with an unrivalled training and qualification programme and career path. They continue to grow and invest in their technical services team, encouraging them to advance their technical certifications. Each specialist has or is close to achieving the highest qualifications in their field. About the role As a 1st line Service Desk Analyst, you will be responsible for: Triage and action appropriate requests for service, following ITIL agreed processes and procedures Prompt allocation of incidents to the appropriate resolver groups within agreed SLA timeframes Identification and classification within ITSM for all incident and request types Accurate and efficient tracking of incidents until resolution working and collaborating with all resolver groups Acknowledgement and ownership of incoming client and personnel queries remotely via email and phone, or internally at the office Prioritising tickets and escalating priority issues to relevant stakeholders within agreed SLA timeframes Coordination of major incident bridge calls between relevant stakeholders and undertaking relevant actionable ITSM updates Maintaining coherence to (SLA) with all relevant resolver groups via all ITSM dashboards Identification of service interruptions through proactive event monitoring - performing initial triage checks and informing relevant technical resource Creation of training manuals and FAQ materials for easy-access end-user guidance Documenting processes and procedures while maintaining service desk knowledge management Engagement and collaboration with internal departments to ensure that customer needs are met and best in class is maintained Keeping informed of advancements in company's IT technologies and additional roadmaps About you To be successful for the role of 1st line Service Desk Analyst you will be / have: At least one or two-years’ experience in an IT performance analysis and end-user support role In-depth and current knowledge of computer programs and hardware Good proficiency in customer relationship management (CRM) and task management software Strong customer service and soft skills Exceptional analytical and problem-solving skills Advanced collaboration, communication, and interpersonal skills Excellent organizational and time management skills About the rewards For the role of 1st line Service Desk Analyst the hours of work operate on a rotational pattern of early shift and late shift. Both shifts run Monday-Friday. Early shift: 8am-4pm and Late Shift: 2pm-10pm. There is on offer a salary of £25,000 -£30,000 per annum depending on experience plus competitive bonus and company benefits including: 25 days holidays plus Bank Holidays Discretionary Bonus Scheme Company Pension Private Medical Technical Training Career Development Plan Various Salary Sacrifice schemes Perkbox

  • 1st Line Service Desk Analyst

    2 weeks ago

    Milton Keynes, United Kingdom Modis Full time

    Modis is currently recruiting for a 1st Line Service Desk Analyst, to join our prestigious client in Milton Keynes on a 6 month initial contract. This role is outside IR35 and please note, the core hours are 9am-5pm, but there could be opportunities for overtime and on-call. Our client is looking for a reliable Service Desk Analyst, to join them during a...

  • 1st Line Service Desk Analyst

    2 weeks ago

    Milton Keynes, United Kingdom Modis Full time

    Modis is currently recruiting for a 1st Line Service Desk Analyst, to join our prestigious client in Milton Keynes on a 6 month initial contract. This role is outside IR35 and please note, the core hours are 9am-5pm, but there could be opportunities for overtime and on-call. Our client is looking for a reliable Service Desk Analyst, to join them during a...

  • 1st Line Support Engineer

    2 weeks ago

    Milton Keynes, United Kingdom Corriculo Ltd Full time

    **1st Line Support Engineer / Service Desk Engineer, Helpdesk** Joining this established and highly successful company just outside of Aylesbury, the 1st Line Support Engineer / Service Desk Engineer role is a fantastic opportunity for somebody looking to progress their career in a company who make a real difference. **The Role** The 1st Line Support...

  • 1st Line Support Analyst

    23 hours ago

    Milton Keynes, United Kingdom Modis Full time

    Modis is currently recruiting for a 1st Line Service Desk Analyst, to join our prestigious client in Milton Keynes on a 6 month initial contract. This role is outside IR35 and please note, the core hours are 9am-5pm, but there could be opportunities for overtime and on-call. Our client is looking for a reliable Service Desk Analyst, to join them during a...

  • Service Desk Analyst

    7 days ago

    Milton Keynes, United Kingdom Mercer Full time

    **Service Desk Analyst (1st Line/Tier 1) - Milton Keynes/Hybrid** **The company: Marsh** Marsh is a leader in insurance broking and innovative risk management solutions, we help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk with over 35,000 colleagues operatingin more...

  • Hybrid 1st Line Support Analyst – Health IT

    2 weeks ago

    Milton Keynes, United Kingdom Graphnet Health Full time

    A software development company in Milton Keynes seeks an Application Support Analyst. The role involves providing 1st line technical support for software applications, resolving issues through a service desk, and collaborating with senior team members. Candidates should have a strong awareness of IT systems and excellent communication skills. This position...

  • 1st Line Support Analyst

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Graphnet Health Full time £35,000 - £45,000 per year

    1st Line Support AnalystReporting to:1st Line Application Support Team LeadLocation:Flexible - Hybrid working with visits to office in Milton Keynes expectedBackground:Graphnet Health is a software development company that provides solutions to the healthcare IT market and we are seeking a talented individual to join our operations team as an Application...

  • 1st Line Service Desk Engineer

    5 days ago

    Milton Keynes, United Kingdom Air IT Limited Full time

    1st Line IT Service Desk EngineerLocation: Milton KeynesPosition OverviewWe are seeking a highly motivated and customer-centric individual to join our dynamic team as a 1st Line IT Service Desk Engineer. The primary focus of this role is to deliver exceptional customer service and technical support to our clients, primarily utilising Microsoft 365...

  • 1st Line Support Analyst

    7 days ago

    Milton Keynes, United Kingdom Graphnet Health Full time

    Reporting To: 1st line Application Support Team LeadLocation: Flexible – Hybrid working with visits to office in Milton Keynes expected. Background Graphnet Health is a software development company that provides solutions to the healthcare IT market, and we are seeking a talented individual to join our operations team as an Application Support Analyst for...

  • 1st Line IT Support Engineer

    2 weeks ago

    Milton Keynes, United Kingdom ITECCO Full time

    **Position**: IT Support Engineer **Location**: Milton Keynes **Salary**: £22K - £28K My client is a leading construction company that is currently going through a large period of growth, they are looking for an IT Support Engineer to join their well accomplished IT Team. On a daily basis, you will be the 1st point of contact remotely oronsite providing...